Senior Deployment Engineer (United States)

Karat

1d • Remote

About The Position

Karat is seeking a Senior Deployment Engineer to join their Go-to-Market Deployment team. This team acts as a bridge between Karat's platform and enterprise clients' success, focusing on technical expertise and strategic partnership. The role involves ensuring clients maximize value from Karat's interview platform through technical consultation, data analysis, and collaboration with client engineering teams to achieve measurable hiring outcomes. The Senior Deployment Engineer will serve as the strategic technical advisor, analyzing performance metrics, developing proposals, and strengthening client relationships to help clients meet their hiring goals.

Requirements

• 7+ years of professional work experience in one of the following: Strategic technical account management, client success engineering, or solutions/deployment engineering, OR; SaaS/technical/financial services consulting with a focus on technical implementation
• Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
• Experience directly engaging with C-Suite executives in a client-facing capacity
• Strong working knowledge of SQL
• Client-facing experience with technical customers required
• Residing in the following U.S. states: FL, IL, MA, MO, OR, TX, and WA.

Responsibilities

• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
• Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
• Work strategically with the Company's GTM team throughout the entire customer lifecycle, including: Presenting Karat's technical solution to prospects as the subject matter expert, Architecting and implementing the initial Karat interview framework for each new enterprise client, Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance, Designing and delivering executive-level training sessions for client stakeholders.
• Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
• Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed