Senior Deployment and Site Reliability Engineer
About The Position
Grid Automation offers its customers a complete range of innovative products, systems and services covering design and manufacture, as well as commissioning and long-term maintenance of Substation Protection and Automation solutions. This includes, amongst others, Protection relays, control systems, cyber security solutions, device management, asset performance, and many more. Grid Automation Software operates at the boundaries of Grid technologies, embedded software and advanced analytics solutions. The GridBeats™ Software Portfolio aggregates all Grid Automation applications which monitor, optimize and manage grid connected devices. It is a very complex and exciting portfolio which is setting the basis for grid connected devices management for the future. The Deployment and Site Reliability Engineer takes GridBeats™ software into customer operation and keeps it running there. The role deploys, commissions, and upgrades our software at customer sites and remotely, and is the technical escalation point when something critical breaks in a live installation. It is the engineer customers and Regional Operations rely on when a deployment has to succeed inside a maintenance window, and when a production issue has to be understood and resolved rather than merely logged. The portfolio runs on Kubernetes, so deep Kubernetes skill is the central technical requirement for this position. This is a customer-facing, hands-on role, and it is not a product engineering role. The software is built by the product teams; this role gets it installed, proven, and supported in real substation and utility environments, and feeds what it learns in the field back into the products. Travel to customer sites, work inside planned maintenance windows, and availability for critical issues outside normal hours are an integral part of the job.
Requirements
- Bachelor’s or Master’s degree in Software Engineering, Computer Science, or a related technical discipline.
- 5–8 years of experience deploying, commissioning, and supporting complex software systems in production or customer environments across cloud (Azure/AWS) and on-premise architectures.
- 5–8 years of deep expertise in full-stack Kubernetes operations (Helm, RBAC, Networking) and container/Docker proficiency (building, inspecting, and troubleshooting runtime behavior).
- 5–8 years of experience managing critical production issues end-to-end, including triage, service restoration, root cause analysis, and corrective action under customer-facing pressure.
- 5–8 years of experience with relational databases (e.g., PostgreSQL), networking/security configurations (TLS, firewalls, load balancing, VPNs), and scripting automation (Python, Bash).
Nice To Haves
- Experience supporting software in industrial, substation, or utility environments, including familiarity with IEC 62443 standards and hardened or air-gapped systems.
- Ability to travel to customer sites (approx. 30% of time) and flexibility to support maintenance windows or critical issues outside normal business hours.
- Exceptional ability to communicate technical findings clearly to both technical and non-technical stakeholders, maintaining customer confidence during high-pressure incidents.
- Proven experience maintaining staging/pre-production environments integrated with release pipelines and artifact repositories (e.g., Artifactory).
- Familiarity with GitOps-based delivery (Argo CD or Flux CD) and service mesh technologies such as Istio.
- Experience with structured incident/problem management practices (e.g., ITIL) and service management tools like Jira or ServiceNow.
- Experience with disaster recovery architectures, database clustering, and connection pooling (e.g., pgpool).
- A proactive mindset focused on turning field experiences into permanent improvements for products, deployment procedures, and automation.
- Ability to interface effectively within international, multi-cultural, and matrixed organizations to deliver cohesive technical solutions.
Responsibilities
- Lead end-to-end installation, configuration, and commissioning of GridBeats™ software across diverse architectures (cloud, on-premise, hybrid, and air-gapped) while ensuring seamless technical handover to customers.
- Execute software upgrades, patching, and data migrations; maintain rigorous backup/restore protocols and rehearsed disaster recovery plans to ensure system integrity.
- Serve as the technical escalation point for high-severity incidents, conducting deep-dive analysis of logs and network behavior to restore service and drive permanent resolutions with product teams.
- Prepare and manage staging and pre-production environments that mirror customer architectures to validate release packages, configurations, and upgrade paths prior to field deployment.
- Implement proactive monitoring, logging, and alerting systems; analyze system health and resource consumption to recommend preventive maintenance and capacity planning.
- Utilize infrastructure-as-code and deployment automation to minimize manual effort, advocating for platform improvements that enhance field deployability and repeatability.
- Author and maintain critical technical documentation, including runbooks, installation guides, and troubleshooting procedures to support consistent service delivery.
- Provide training and technical support to Regional Operations, service teams, and customer personnel to ensure operational excellence across the installed base.
- Champion the "field perspective" within product development, contributing insights on deployability and supportability to influence product design and future release quality.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
