Senior Department Manager, Customer Operations

Piedmont Airlines•Washington, DC

3d•Hybrid

About The Position

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior Department Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, where focus is on safe equipment handling and staffing. The successful candidate will have two years of airline management experience and working knowledge of Airport Operations Area (AOA) environments.

Requirements

Two (2) years of airline management experience and working knowledge of AOA environment
Proven success as a Team Leader with ability to preplan manpower and equipment
Proven ability to manage budgets, facilities, and equipment
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Excellent verbal and written communication skills
Ability to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Prior experience with internal controls processes for accountable items
Flexible schedule
Valid driver’s license and clear driving record
10-year Criminal History Records Check
Drug screen as required
Proof of high school or GED completion
Minimum 18 years of age

Nice To Haves

Four-year business-related degree from an accredited college
Three years managerial experience in hub operations
Two years of station management experience
Previous management experience in a hub environment
Experience with airport winter operations and de-icing guidelines
Extensive knowledge of QIK, Sabre

Responsibilities

Keep company goals and customer expectations in mind when overseeing daily operations
Coach and provide career development to the staff
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
Administrative duties include daily/weekly/monthly reports