Senior Dental Operations Director - Family Health Centers at NYU Langone

NYU Langone Health • New York, NY

3d • Onsite

About The Position

We have an exciting opportunity to join our team as a Senior Dental Operations Director - Family Health Centers at NYU Langone. In this role, the successful candidate the Senior Dental Operations Director oversees the day-to-day clinical operations of the Family Health Centers dental program across multiple practices and locations. This role is a key member of the dental senior leadership team and partners closely with the Associate Dental Officer to maximize growth and financial performance, drive clinic efficiency, ensure the highest standards of patient care, and fosters a positive, high-performance work culture. Key responsibilities include operational management, strategic planning and execution, regulatory compliance, staff leadership, improving quality and performance initiatives, and aligning dental operations with the organization's goals.

Requirements

• Proven track record of success in managing complex clinical programs, leading large teams, and achieving operational and financial goals.
• Relates well and works collaboratively with all levels of staff in a professional manner.
• Excellent leadership, problem-solving, and financial analysis skills.
• Creates and promotes an environment of accountability.
• Monitor and proactively identifies opportunities, challenges and potential risks that are based on data, sound reasoning, critical thinking.
• Excellent analytical skills for interpreting data and performance metrics.
• Skilled at identifying root causes of issues and can propose and implement strategies for continuous performance improvement.
• Nurtures and rewards creativity & innovation that generate and implement breakthrough ideas and solutions.
• Bachelor's degree and a Masters degree in Business Administration, Healthcare Administration, or a related field.
• 7-10 years of progressive leadership experience in healthcare, or a multi-location dental or medical setting, with extensive knowledge of practice operations.
• Equivalent combination of education and experience will be considered.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Responsibilities

• Develop and implement operational strategies aligned with the organization's goals.
• Identify opportunities for process improvements, cost optimization, and efficiency enhancements.
• Oversee the daily operations of all dental sites, ensuring smooth workflows and resource allocation.
• Manage budgets, visit volumes, schedules, inventory, facilities, and logistics.
• Provide direct supervision, coaching, and mentorship to staff and departmental/site managers.
• Recruit, train, conduct performance evaluations, and foster a culture of teamwork and accountability.
• Monitor and analyze key performance indicators (KPIs) and financial reports (monthly P&L statements) to ensure profitability and budget adherence.
• Implement data-driven strategies to improve visit volume and revenue cycles and control expenses.
• Ensure all operations comply with federal, state, and local regulations and internal policies and procedures.
• Partner with the Associate Dental Officer to ensure quality improvement initiatives and performance targets are met.
• Collaborate with dental clinical leaders to ensure high standards of patient-centered care and satisfaction.
• Implement strategies to enhance overall patient experience and retention and address patient grievances effectively.
• Promote the use of and access to dental care for all existing FHC patients.
• Collaborate closely with the revenue cycle team to ensure staff and provider compliance with all federal, state, and payor specific billing requirements that lead to correctly billing patients and payors to optimize reimbursement.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior