Senior Delivery Manager, Professional Services

Workato•Palo Alto, CA

2d•$130,000 - $160,000

About The Position

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. We also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Requirements

8+ years of project management experience with a proven track record of success
8+ years delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
Experience managing 8-10+ project resources and overseeing project budgets exceeding $500K USD
Expertise in Agile Scrum and Waterfall methodologies, with certification in at least one Agile delivery framework (CSM, PSM, SAFe Agile)
Experience in delivering and leading concurrent projects (5+)
Demonstrate high energy and have strong project management experience, including: Project scoping & planning, Risk & change management, Status reporting
Experience managing enterprise projects within complex, matrixed ecosystems
Proven ability to develop and maintain C-level relationships, establishing trust as a strategic advisor
Demonstrated ability to grow accounts (ARR) and expansion services
Track record of working cross-functionally within an organization to align on internal account strategy, serving as a key multiplier for business growth
iPaaS or integration experience required, with the ability to articulate common functional & non-functional requirements to various stakeholders
Experience in both project and program management, driving long-term success across multiple initiatives
Ability to thrive in a fast-paced, high growth and unpredictable environment

Responsibilities

Independently develop, manage, and execute project plans based on statements of work, ensuring alignment with customer business goals
Lead both project- and program-level engagements
Ensure successful project closure, aligning customer stakeholders and internal account teams on next steps
Proactively identify and assist in closing expansion opportunities in services and software
Manage project budgets of $500k+, ensuring projects remain within scope and budget
Monitor budgets closely and prepare change orders as needed
Oversee 10+ project resources across internal, partner, and customer teams (including onshore, nearshore, and offshore resources)
Anticipate resource availability issues, proactively creating backup plans
Identify and mitigate resource skill gaps, if applicable
Drive project timelines, prioritizing client need and adapting plans without oversight
Coach clients in Scrum Agile methodologies, pivoting to Waterfall when requested by customer
Independently assess technical and non-technical risks, create mitigation plans, and communication risks effectively up to the CXO level
Proactively engage cross-functional teams (product & engineering, support, etc.) to address risks before they escalate
Deliver crisp, error-free weekly status reports to both internal and customer stakeholders
Lead status calls, ensuring alignment and next steps are clearly documented
Maintain rigorous PSA data hygiene, ensuring project data is up to date with minimal variance
Achieve high CSAT scores through excellent project execution and customer engagement
Serve as a trusted advisor to customer, leveraging expertise in at least 3 industry verticals
Evangelize Workato’s GEARS Framework and delivery methodology, coaching customers to become champions of their own automation strategy
Articulate Workato’s differentiation in the iPaaS space, comparing key product features to competitors
Play an active role in hiring and mentoring Associate Delivery Managers and Delivery Managers
Contribute 3+ assets per quarter to enhance delivery methodology
Collaborate closely with pre-sales, sales, and customer success teams to drive customer success and business expansion