Senior Delivery Lead - Technology

Bank of America•Chandler, AZ

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary : Senior Technology Program Delivery Lead responsible for managing, planning, remediation, financial and risk management of the incoming owned and impacted by others estimations and commitments for Auth Hub, Claims and Fraud (Client Protection Technology). Proven leader in planning, remediation execution, financial oversight, and risk management for large-scale, regulatory-driven technology programs. Drives proactive governance, demand intake, and commitment management across CPT while enabling alignment between business, architecture, and engineering teams. Operates with strong strategic focus, disciplined delivery, and a collaborative, results-driven leadership style. This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Requirements

3+ years of experience as a technical delivery lead, technical program manager, or similar position
Ability to clearly articulate and translate key information, concepts, processes, and deliverables obtained from SMEs and executives into presentations, publications, or other documentation
Ability to translate process and business control requirements and align them to our strategic outcomes and deliverables
Ability to challenge others with positive intent to drive the best possible outcomes
Demonstrates excellent collaboration skills that facilitate productive relationships with others
Advanced Microsoft Office capabilities (PowerPoint, Excel, Word)
Strong planning, prioritization, and ownership mindset with a track record of meeting critical deadlines
Strategic thinker with excellent attention to detail, listening skills, and executive-level written and verbal communication
Proactive, adaptable, and positive leadership style, especially in dynamic delivery environments

Nice To Haves

Ability to adapt to change rapidly as the environment is very fluid and may require re-prioritization of work quickly.
Collaboration
Project Management
Result Orientation
Solution Delivery Process
Stakeholder Management
Analytical Thinking
Business Acumen
Financial Management
Influence
Risk Management
Agile Practices
Architecture
Data Management
Solution Design
Technical Strategy Development

Responsibilities

Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
Establishes target outcomes in partnership with stakeholders and leaders
Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Manages program financials and supports resource planning
Ensures adherence with Enterprise Change Management standards
Senior Technology Program Delivery Lead responsible for managing, planning, remediation, financial and risk management of the incoming owned and impacted by others estimations and commitments for Client Protection Technology (Auth Hub, Claims and Fraud)
Partner across CPT to design and execute governance models and intake processes for incoming technology requests, including sizing, prioritization, and delivery commitment.
Identify and document associated risks, develop actions plans to address gaps and ensure effective execution intake deliverables in Agile
Plan and support the movement to Jira for execution of work
Act as a critical liaison between enterprise stakeholders, control partners, and technology delivery teams to resolve remediation challenges and dependencies
Influence cross-functional teams by challenging assumptions constructively and driving alignment toward optimal delivery outcomes
Mentoring within the CPT and partner teams on Agile Plan and CBWT Intake Process Governance
Executive reporting on incoming technology work