Representative Sr, Dealer Support

Masco•Vista, CA

2d•Onsite

About The Position

DISCOVER Watkins Wellness is seeking a Senior Dealer Support Representative to serve as the primary account manager for a designated brand and portfolio of dealers. In this role, you will be responsible for the end-to-end order lifecycle from order placement through production, financing, and shipment. You’ll handle a complex book of business exceeding $30M annually, ensuring every order is accurate, compliant, and executed seamlessly. This role goes beyond execution. You will act as a trusted partner to dealers, a quality gate for order accuracy, and a mentor to team members, helping elevate performance across Dealer Support. If you are attentive to details, operationally strong, and confident managing high‑value accounts and sensitive financial coordination, this is a chance to create a measurable impact.

Requirements

3+ years of account management experience with ownership of a large book of business ($30M+)
Proven experience handling sophisticated, high-value orders (typically $65,000–$100,000)
Strong ERP experience (Navision or Oracle preferred)
Proficiency in Microsoft Office with high accuracy in data entry and order management
Strong problem-solving and multitasking skills in a fast-paced environment
Excellent communication skills, including professional customer interaction and phone etiquette
High attention to detail with a focus on accuracy, compliance, and quality

Nice To Haves

Bachelor’s degree in Business Administration or related field preferred

Responsibilities

Handle a $30M+ book of business, ensuring all orders align with pricing programs, promotions, and operational guidelines.
Oversee the full order lifecycle from entry through production readiness, financing, and final shipment with minimal direction.
Review dealer orders, including truckload cubing and promotional alignment, to ensure accuracy and adherence to company standards.
Ensure effective use of truck and container space across spa, pool, sauna, parts, and accessory orders while coordinating special requirements.
Secure financing for outbound loads and communicate with dealers regarding payments in a professional and timely manner.
Audit sales orders processed by others prior to shipment release, ensuring compliance with internal requirements.
Maintain and troubleshoot the direct holding table, ensuring proper processing and archiving throughout the day.
Mentor Dealer Support Representatives by providing training, guidance, and problem-solving support.
Cultivate trusted partnerships with assigned dealers while supporting product promotion and upsell opportunities.