Senior Deal Desk Specialist

Nexthink•Boston, MA

2d•Hybrid

About The Position

We're looking for a Senior Deal Desk Specialist who will strengthen our Global Sales Operations team. Reporting directly to the Head of Sales Operations, you'll work closely with Sales functions worldwide — including Sales, Pre-Sales, Channel, and MSP teams — as well as Finance, Legal, and Security. You'll bring business insight and coaching to the table, helping to increase the velocity of our sales engine. This is a unique opportunity to join a booming software business in a role that directly shapes business agility and success.

Requirements

5–7 years of relevant experience
SaaS B2B software industry experience required
Proven experience supporting Deal Desk operations and complex deals
Excellent communication skills
Strong business acumen
Strong sense of ownership and a results-driven mindset
Passion for business support, with a willingness to go the extra mile
Process- and systems-oriented, with strong attention to detail and controls
Ability to multi-task in a fast-paced environment while meeting tight deadlines
Strong team player with excellent interpersonal skills
Understanding of the importance of data management and integrity
Bachelor's degree required
Strong command of Microsoft Office

Nice To Haves

Master's degree preferred

Responsibilities

Own end-to-end management of the Deal Desk, ensuring speed and consistency across the deal lifecycle.
Manage the deal queue, organize deal reviews, and drive timely decision-making to keep Deal Desk output on track
Define, measure, and report on Deal Desk SLAs to ensure consistent turnaround and accountability
Review complex deals and provide recommendations on pricing, positioning, and deal structure
Serve as the primary point of contact for the Sales team on deal-related questions
Review and approve partner contract terms in line with company policy
Facilitate contract reviews and redlining with Legal, Sales, and external parties
Support the Sales team in responding to RFPs and RFQs
Maintain clear communication channels and auditable approval records for any deviations from standard terms and conditions
Help shape and steer pricing and packaging strategy and initiatives
Document policies and guidelines, and deliver related sales training
Support cross-functional projects, including new process design and system enhancements

Benefits

100% covered company benefits that consist of health, dental, vision
access to life insurance, long-term disability, and accidental death/personal loss coverage
Flexible Hours and unlimited vacation
11 company-paid holidays
3 extra days for volunteering
Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration
Free access to professional training platforms to explore your interests and enhance your skills
Up to 16 weeks of paid leave for birthing parents/primary caregivers
6 weeks for secondary caregivers
401(k) plan featuring up to 4% company matching contributions, vesting immediately
Bonuses for referring successful hires after three months of continuous employment