Senior Database Engineer
About The Position
ServiceNow is seeking a Senior Database Engineer to become an SME in production database troubleshooting, ServiceNow instance performance issues, and Linux performance analysis on-prem and on Hyperscaler. This role involves owning complex incident Root Cause Analysis (RCA) across multi-tenant PostgreSQL/MariaDB fleets at scale, developing observability and automation to prevent recurrence of critical issues, and influencing infrastructure decisions for their multi-tenant cloud platform. The engineer will also mentor and collaborate with other engineers across operations, support, and development teams. Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening, which includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, generally requiring Canadian citizenship or permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.
Requirements
- 5+ years of database management and performance tuning
- 5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment
- 3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution
- Proven experience with concurrency, multithreading, and distributed system architectures
- Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
- Strong problem-solving and analytical skills with an aptitude for learning new technologies
- Developing and deploying mission critical software
- Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.
- Eagerness to learn everything about the ServiceNow Platform
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 4+ years of experience on multiple relational databases (especially on Postgres database)
- The database experience should include but not be limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.
Nice To Haves
- Scripting: basic shell scripting, Python, Javascript, Ansible
- Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired
- Demonstrated experience leading individual projects, including scheduling and reporting
- Formal experience on a DevOps or Performance or support team is desired
Responsibilities
- Become an SME in production database troubleshooting, ServiceNow instance performance issues and Linux performance analysis on prem and on Hyperscaler
- Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
- Develop observability and automation to prevent recurrence of critical issues
- Influence infrastructure decisions that shape our multi-tenant cloud platform
- Mentor and collaborate with engineers across operations, support, and development
Benefits
- equity (when applicable)
- variable/incentive compensation
- health plans
- an RRSP Plan with company match
- ESPP
- matching donations
- family and medical leave programs
- Annual vacation: 20 days per year, accrued every pay period at 6.67 hours.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
