About The Position

The Data Foundation & AI team builds advanced ML/AI models and applications that enable product teams to deliver intelligence at scale. We design infrastructure and abstractions that make AI development faster, more reliable, and more impactful. From embeddings and representation learning to applied AI systems, our work provides the building blocks for the next generation of financial services on Plaid. You’ll be a Senior Data Scientist on the Data Foundation & AI team at Plaid. In this role, you will define and operationalize quality measurement across our enrichment and AI systems, ensuring our products deliver reliable, high-impact outcomes for customers. You’ll own and evolve evaluation frameworks, investigate customer-facing quality issues, and build automation to accelerate iteration and improvement cycles. Partnering closely with product and engineering, you’ll use data-driven insights to inform roadmap decisions and raise the bar for quality across our AI-powered experiences.

Requirements

  • 5+ years of experience in data science or analytics roles
  • Experience defining evaluation and metrics frameworks
  • Strong SQL and Python skills
  • Experience investigating ambiguous problems end-to-end
  • Ability to operate independently and influence stakeholders
  • Clear communication of trade-offs and insights

Nice To Haves

  • Experience evaluating AI or ML systems is a plus
  • Ability to thrive in a collaborative environment, working with both technical and non-technical partners to drive measurable outcomes

Responsibilities

  • Defining quality metrics that shape product direction
  • Turning ambiguous customer complaints into structured investigations
  • Building evaluation systems that scale
  • Measuring AI system effectiveness in a principled way
  • Automating workflows using modern AI tools
  • Influencing roadmap decisions through data
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