Senior Data Scientist, Customer Conversion

CarMax • Richmond, VA

2d • Onsite

About The Position

Over twenty years ago, CarMax disrupted the automotive industry and to this day remains the undisputed market leader in a $500B+ industry. With best-in-class financial performance, customer satisfaction, and associate engagement, CarMax is well positioned for continued growth. With this growth, we strive to maintain our analytics-based competitive advantage through our algorithm driven pricing and inventory systems. To do so, we’re currently looking for experienced analysts who are looking to apply their passion for strategic thinking to drive business-critical decisions. About The Team The Customer Conversion Data Science team builds and maintains ML and AI solutions that help CarMax customers navigate and complete their buying journey — efficiently, effectively, and with the best possible experience. Our algorithms are backed by best-in-industry data collected from millions of vehicles purchased and sold by CarMax and millions of consumers as they shopped. These algorithms power intelligent customer communications, AI-driven support experiences, and smarter operational strategies across our customer experience centers and stores. We partner directly with Product and Operations teams to design, evaluate, and deploy responsible, well-managed ML & AI capabilities that create measurable business impact. About The Role At the heart of this role is a deep curiosity about how AI and ML can meaningfully improve both customer and associate experiences and CarMax's operational effectiveness. You'll develop and maintain ML models and analytical frameworks that directly influence how customers interact with CarMax — whether through AI-assisted support, intelligent routing, or personalized digital experiences. You'll serve as a subject matter expert on model evaluation, experimental design, and advanced analytics, helping the team and our Product partners make better, faster, evidence-based decisions. If you're energized by applying ML to real business problems and thrive at the intersection of data science and product partnership, this role is for you.

Requirements

• 1-2 years of experience in the following areas
• Developing and maintaining ML/AI models in a business setting
• Evaluating and assessing model performance (of traditional ML algos and/or AI systems)
• Designing and analyzing statistical tests
• Python, SQL, and other languages appropriate for large scale analysis of numerical and textual data
• Strong verbal and written communication skills with an ability to communicate complex concepts in simple terms & an ability to tie analytic results to business outcomes
• Strong results focus, project management, & teamwork
• Degree in Statistics, Data Science, or a related field

Nice To Haves

• Experience in developing or applying knowledge of model interpretability, natural language processing, or large language models, is a plus

Responsibilities

• Leverage CarMax’s machine learning cloud environment to design & develop algorithms (e.g. statistical models, machine learning, artificial intelligence) that will directly impact critical areas of the CarMax business, including the customer experience
• Partner with software engineers to deploy and maintain algorithms
• Assess performance of production models and identify & act on opportunities for improvement
• Partner with teams across CarMax to explore new use cases for algorithms and bring new customer experiences to life
• Design tests and develop strategies to collect data needed to improve algorithm performance and produce iconic data-driven experiences for CarMax customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees