Senior Data & Operational Performance Analyst

Shurtape Technologies • Hickory, NC

1d • Hybrid

About The Position

The Senior Data & Operational Performance Analyst is a strategic leader responsible for advancing enterprise operational performance through data, automation, and process transformation. This role combines deep analytical expertise with hands-on execution to design scalable performance frameworks, modernize workflows, and drive measurable business outcomes. Leveraging extensive experience in KPI architecture, automation, and cross-functional process optimization, this individual partners with business and technology leaders to translate complex operational challenges into data-driven solutions that improve efficiency, reliability, and visibility across the organization.

Requirements

• Bachelor’s degree in Information Systems, Business, Analytics, or related field
• 10+ years of experience in operational analytics, performance management, or process improvement roles
• Proven track record of leading enterprise process redesign, automation, and performance optimization initiatives
• Advanced experience with data analysis tools (SQL, BI platforms) and automation technologies (e.g., Power Automate, RPA)
• Strong experience building KPI frameworks, dashboards, and performance governance models
• Demonstrated ability to partner cross-functionally and influence senior stakeholders

Nice To Haves

• Experience with AI/ML applications in operational environments
• Familiarity with modern data platforms (e.g., Microsoft Fabric, Snowflake)
• Experience with Salesforce and enterprise CRM ecosystems
• Certifications in data, automation, or process improvement (e.g., Snowflake, Python, Lean/Six Sigma)

Responsibilities

• Lead the strategy and execution of integrating Robotic Process Automation (RPA) with AI to modernize business operations.
• Identify, prioritize, and deliver high-impact automation initiatives that reduce manual dependencies and improve workflow reliability.
• Co-lead enterprise automation programs with functional leaders, ensuring alignment with operational goals and measurable performance improvements.
• Design and implement enterprise KPI frameworks, performance governance models, and reporting architecture to drive accountability and decision discipline.
• Analyze complex operational workflows to identify inefficiencies, eliminate redundancies, and improve throughput and execution consistency.
• Lead end-to-end business process redesign initiatives, delivering measurable improvements in efficiency, cost reduction, and service performance.
• Develop scalable data models, automated reporting pipelines, and performance dashboards to enhance visibility into operational performance.
• Utilize SQL, BI tools, and modern data platforms to transform raw data into actionable insights supporting executive decision-making.
• Ensure data accuracy, governance, and standardization across reporting environments.
• Partner with IT to own the business-side strategy, prioritization, and execution of key technology initiatives, including: Microsoft Fabric data lake and enterprise data architecture, Microsoft Power Automate and workflow automation solutions, AI-driven tools and intelligent automation implementations, Salesforce enhancements to optimize productivity, data governance, and revenue operations.
• Translate business requirements into scalable technical solutions and ensure successful adoption across teams.
• Lead enterprise awareness and capability-building initiatives to drive adoption of automation, AI, and data-driven decision making.
• Establish best practices, governance standards, and training programs to enable sustainable process improvement.
• Drive change management efforts to ensure successful implementation and long-term adoption of new technologies and workflows.
• Partner with Operations, Finance, Sales, and Technology teams to align performance metrics, workflows, and strategic priorities.
• Establish governance frameworks, audit controls, and risk assessment processes to ensure operational reliability and compliance.
• Provide executive-level insights and recommendations to improve performance, reduce risk, and support strategic initiatives.

Benefits

• A company that truly values your contributions
• A place where you can grow, make an impact, and be part of something meaningful
• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Senior