Senior Data Center Technician

Oracle•Ashburn, VA

8d•Onsite

About The Position

This is a 24/7/365 on-site position that includes day/night shifts, weekends, and holidays, with occasional travel as required by business needs. The role involves identifying opportunities for server component upgrades, validating cabling and network connectivity, monitoring and assigning work in a ticketing environment, and mentoring less experienced technicians. It also includes training on advanced repair techniques, acting as a technical liaison, and resolving resiliency, reliability, and availability risks. This position requires consent for biometric data processing for identity verification and access control.

Requirements

Knowledge of server/storage/network hardware systems and components.
Excellent time management skills.
Detail-oriented with excellent organizational skills.
Be a good team player.
Strong interest in learning new DC concepts and technology.
Dependable and trustworthy.
Able to work alone and as part of a team.
Must be able to lift up to 50 lbs.
Able to climb a 9 ft ladder.
Strong verbal and written communication skills.
Shift schedule that rotates. Includes nights, weekends and holidays.
IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
Good computer skills.
Able to stand and walk for extended periods of time.
Able to work 10-12 hour shifts.
Willing to travel as required.

Nice To Haves

Any experience with mainstream ticketing systems is a plus.
Client experience is preferred.
2-year or 4-year degree or relevant work experience.
2 Years of Data Center Experience.
1 year of development.
Linux administration knowledge/Ability to run Linux commands.
Data center networking knowledge.
Experience in Data Center Infrastructure projects.
1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
1 year+ experience in Cooling and Electrical systems concepts inside the data center.
Experience in repairing and working on Oracle servers is nice to have but not required.

Responsibilities

Identifies opportunities for other team members to work with servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
Guides and coaches less experienced technicians on best practices for power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, signing off on client configurations within environments.
Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Ensures contractors and vendors deliver quality services and that all SLAs are being met.
Contributes to quality assurance through process creation and training of less experienced peers.
Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.
Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.
Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance