US Military and Veteran Senior Data Center Support Services Technicican

Oracle•Ashburn, VA

4d•$57,500 - $118,200•Onsite

About The Position

This is a 24/7/365 on-site position that requires a rotating shift schedule including nights, weekends, and holidays. The role involves identifying opportunities to replace or upgrade server components, validating cabling, checking network environment build and connectivity, and monitoring/assigning work in a ticketing environment. The technician will mentor less experienced technicians, implement technical solutions, and train on advanced fix and repair techniques aligned with corporate objectives and standard operating procedures. This role also serves as a technical liaison for both technical and non-technical teams, providing subject matter expertise to identify and resolve risks related to resiliency, reliability, and availability. The position requires consent to the processing of biometric data for identity verification and access control.

Requirements

Knowledge of server/storage/network hardware systems and components.
Excellent time management skills.
Detail-oriented with excellent organizational skills.
Be a good team player.
Strong interest in learning new DC concepts and technology.
Dependable and trustworthy.
Able to work alone and as part of a team.
Must be able to lift up to 50 lbs.
Able to climb a 9 ft ladder.
Strong verbal and written communication skills.
Shift schedule that rotates. Includes nights, weekends and holidays.
IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
Good computer skills.
Able to stand and walk for extended periods of time.
Able to work 10-12 hour shifts.
5 years of experience in client-facing, direct customer support and service, data center, or related field experience OR High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience OR Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
3 years of experience in IT infrastructure, data center services, or server administration.

Nice To Haves

Any experience with mainstream ticketing systems is a plus.
Client experience is preferred.
5 years of experience in client-facing, direct customer support and service, data center, or related field experience OR High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience OR Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
3 years of experience in hyperscale cloud environments.
Data Center or Cloud Industry Certifications.

Responsibilities

Identifies opportunities for others to replace or upgrade server components.
Validates cabling, checking network environment build and connectivity is established.
Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.