Senior Data Center Support Engineer
Nebius•New Jersey, United States, NJ
•$130,000 - $170,000•Onsite
About The Position
Nebius is seeking a Data Center Support Engineer to support large-scale bare-metal GPU infrastructure powering AI workloads. The role operates, troubleshoots, and maintains production infrastructure across servers, Linux systems, networking, firmware, drivers, and physical data center components. The engineer serves as a senior technical escalation point between data center technicians, infrastructure engineering, network engineering, systems engineering, and customer-facing teams. The position is based in Vineland, New Jersey.
Requirements
- 5+ years of experience in data center operations, infrastructure support, systems administration, hardware support, cloud infrastructure, or similar technical environments.
- Hands-on experience troubleshooting bare-metal servers, Linux systems, hardware components, and networking issues in production environments.
- Intermediate Linux command-line proficiency, including service validation, log review, process inspection, network configuration checks, and system diagnostics.
- Experience with server hardware diagnostics, component replacement, firmware updates, BIOS configuration, driver troubleshooting, or BMC tools such as iDRAC, iLO, IPMI, Redfish, or similar.
- Strong networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing and switching concepts, optics, cabling, and link-level troubleshooting.
- Experience participating in incident response, escalation handling, root cause analysis, or operational recovery in high-availability environments.
- Strong communication and documentation skills, with the ability to work cross-functionally with data center, infrastructure, network, systems, and engineering teams.
Nice To Haves
- Experience with NVIDIA GPUs, GPU servers, HPC, AI infrastructure, or high-density compute platforms.
- Experience with Supermicro, Dell, HPE, Lenovo, Cisco UCS, Arista, Cisco, Juniper, or similar infrastructure platforms.
- Familiarity with InfiniBand, RoCE, MPO/MTP fiber, high-speed Ethernet, or clustered compute environments.
- Experience with Python, Bash, Ansible, Terraform, PowerShell, or similar automation tools.
- Familiarity with Jira, Confluence, ServiceNow, Grafana, Prometheus, Kubernetes, Docker, or similar operational tools.
Responsibilities
- Support and troubleshoot production bare-metal GPU infrastructure across Nebius data center environments.
- Diagnose high-priority issues across Linux, hardware, firmware, BIOS, drivers, networking, storage, optics, cabling, and physical infrastructure.
- Perform hardware diagnostics, component replacement, firmware updates, BIOS configuration, break/fix, and infrastructure maintenance.
- Use Linux command-line tools, system logs, BMC data, and hardware health signals to identify root cause.
- Partner with data center technicians and engineering teams to coordinate remote troubleshooting, incident response, root cause analysis, and operational recovery.
- Troubleshoot network connectivity issues involving TCP/IP, VLANs, DNS, DHCP, switch connectivity, optics, cabling, and link-level failures.
- Create troubleshooting guides, runbooks, escalation notes, and knowledge base documentation.
- Use scripting or automation to improve support workflows and reduce manual intervention.
- Participate in on-call or after-hours support for production infrastructure as needed.
Benefits
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
