Senior Data Analyst with Production Support

Capgemini • New York, NY

1d • $100,000 - $130,000 • Onsite

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are looking for an experienced Senior Data Analyst with strong SQL, Production Support, and Salesforce knowledge who can independently lead a team and manage day-to-day application delivery. The candidate will act as the key liaison between business users and technology teams, owning production issues, application enhancements, and releases from requirement analysis through implementation and closure.

Requirements

• Strong hands-on SQL, Excel and data analysis experience.
• Strong Production/Application Support experience.
• Working knowledge of Salesforce and related data/integration concepts.
• Experience in Release and Change Management.
• Experience leading a technical/analytical team and driving deliverables.
• Strong understanding of SDLC, production deployments, incident and change management.
• Excellent business stakeholder and cross-functional team management skills.
• Strong analytical, troubleshooting, communication, and ownership capabilities.
• Ability to manage multiple priorities and drive activities to closure independently.

Responsibilities

• Lead and manage a team supporting business-critical applications and project deliverables.
• Work closely with business users, development, QA, and support teams on a daily basis to drive requirements and resolve issues.
• Use SQL and excel for data analysis, troubleshooting, reconciliation, and production issue investigation.
• Manage production support, including incidents, defects, data issues, root-cause analysis, and resolution.
• Support and analyze requirements related to Salesforce applications, data, and integrations.
• Serve as Release Manager, owning production changes and application enhancements end-to-end.
• Analyze business requests, translate them into clear requirements, and coordinate development, testing, approvals, and production implementation.
• Assess release dependencies and risks and ensure appropriate validation and rollback planning.
• Track requirements and production changes through successful implementation and closure.
• Provide clear status, risk, and escalation communication to business and technology stakeholders.
• Drive continuous improvements in application stability, support processes, and release execution.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed