Senior Data Analyst
About The Position
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The CCO Product Strategy team is a newly formed and fast-growing group within Salesforce's Chief Customer Officer (CCO) organization. This team sits at the intersection of product, data, and strategy, and is building its data capability from the ground up. This is a rare opportunity to join at the foundation stage and directly shape how the team harnesses data to drive customer success outcomes across the Salesforce ecosystem. The team's tech stack includes Tableau Next, Snowflake, and Salesforce Data Cloud, with a mission to build the gold standard for data products that power CCO and Customer Success strategy.
Requirements
- Deep experience building Tableau dashboards; Tableau Next experience a plus, or strong readiness to ramp on it.
- Comfortable with SQL and querying relational databases like Snowflake.
- Thrive in ambiguous, 0-to-1 environments and want to help stand up a data foundation from scratch.
- Care about metric consistency, documentation, and getting definitions right, since these become the standard others build on.
- Can translate data into insights stakeholders can act on.
- Advanced dbt experience.
- Strong Snowflake experience.
- Semantic modeling expertise.
- Advanced Tableau modeling experience.
- Tableau Next semantic layer experience.
Nice To Haves
- Experience with Salesforce Data Cloud or Salesforce CRM analytics.
- Familiarity with dbt or semantic-layer concepts.
- Exposure to RLS/access-controlled dashboards.
Responsibilities
- Build and maintain dashboards in Tableau Next that serve as a reliable, self-serve source of truth for stakeholders across shelfware, MCP adoption, and P&L metrics.
- Help standardize metric definitions and maintain the semantic layer within the data product, working alongside the Analytics Engineer.
- Turn ad-hoc stakeholder questions into fast, credible analysis, and contribute to broader insights delivery for CCO and Customer Success leadership.
- Partner directly with stakeholders to resolve reporting issues and keep improving the reporting experience.
- Own the dbt semantic layer and metric governance end-to-end, and own metric catalog covering key P&L metrics and product adoption metrics.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
