Data Analyst - REMOTE USA

Acliviti Consulting Group, LLC•Chicago, IL

1h•Remote

About The Position

The Senior Data Analyst leads value analysis and measurement across Acliviti's CX Strategy engagements, from initial assessment and business-case development through implementation and post-go-live performance measurement. The role translates business objectives and operational data into measurable outcomes by developing ROI models, defining KPIs, and demonstrating the business value of CX and AI investments. It gathers and standardizes performance data across client deployments and platforms and helps shape frameworks, benchmarks, and standards for measuring deployment performance. The position covers value strategy and ROI analysis; deployment performance measurement; analytics, reporting, and benchmarking; client engagement and value communication; and practice development and knowledge sharing. The analyst builds dashboards, analytical models, and reporting frameworks; presents findings to client stakeholders; supports business UAT; delivers post-implementation readouts; collaborates with Engineering on data integrations and quality; and mentors analysts and CX Consultants.

Requirements

Experience in business intelligence, data analytics, financial modeling, or value/ROI analysis.
Demonstrated experience building and managing production dashboards using multiple data sources.
Experience developing ROI models and business cases to support client investment decisions.
Strong understanding of contact center, CX, and conversational AI performance metrics.
Strong analytical, problem-solving, and data interpretation skills.
Ability to communicate complex analytical findings and business value to executive stakeholders.
Experience working collaboratively across business, technology, and consulting teams.

Nice To Haves

Experience with statistical analysis, regression modeling, or predictive analytics.
Experience mentoring or reviewing the work of other analysts.
Lean Six Sigma Green Belt, CBAP, or CCBA certification.

Responsibilities

Own end-to-end value analysis across client engagements, including baselines, success metrics, ROI models, and value realization plans.
Develop business cases and ROI models to support CX transformation and technology investment decisions.
Define KPIs and measurement frameworks to track business outcomes before and after implementation.
Lead data analysis for client assessments and translate findings into actionable business insights.
Gather, standardize, and maintain performance data across client deployments and platforms.
Measure post-go-live deployment performance across technical, operational, and customer experience dimensions, and report results to clients and internal teams.
Monitor performance trends, identify risks early, and explain factors driving client outcomes.
Help design and build the firm's cross-platform performance measurement approach.
Work with Engineering on data connections, integrations, and quality checks to ensure performance data is accurate, documented, and reliable.
Build and maintain dashboards, analytical models, and reporting frameworks using multiple data sources.
Maintain industry benchmarks, performance targets, and measurement methodologies.
Analyze operational and CX performance data to identify opportunities for improvement and value creation.
Provide benchmark and pricing inputs for proposals, solution design, and client engagements.
Present analytical findings, ROI models, and performance results to client stakeholders.
Support business UAT by translating business objectives into measurable scenarios and success criteria.
Deliver 30/60/90-day post-implementation performance readouts.
Partner cross-functionally to ensure value commitments are measurable and tracked.
Develop and maintain standardized value models, analytical templates, and benchmark libraries.
Establish quality standards for analytical deliverables and reporting.
Mentor and support analysts and CX Consultants in value analysis, measurement, and reporting practices.
Continuously improve Acliviti's value measurement methodologies and analytical capabilities.