Senior Data Analyst

ZoomInfo Technologies LLC•Waltham, MA

7d•$102,200 - $160,600•Hybrid

About The Position

ZoomInfo is seeking a Senior Data Analyst to drive our customer insights and competitive intelligence strategy, leading analyses that shape how we evolve our data products to meet customer needs and maintain market leadership. In this role, you'll become the expert in the customer experience with our Data Product and ZoomInfo's competitive landscape. You'll design rigorous analyses (understanding complex problems, forming hypotheses, testing with data, and delivering well-backed recommendations) that translate customer feedback, market trends, and competitive movements into strategic priorities. This isn't about building dashboards or SQL reports. This is about strategic analysis that drives decision-making and ensures our data products continuously evolve to power GTM and agentic workflows for sales and marketing professionals. As a trusted advisor to Product, Engineering, and Data Leadership, you'll progressively own more of the customer insights strategy and lead larger strategic initiatives. This is a role with a significant growth runway for someone who wants to become the go-to expert on customer-driven data strategy and competitive positioning.

Requirements

Bachelor's degree in Business, Economics, Computer Science, Engineering, Mathematics, Statistics, or related quantitative field
5+ years of experience in data analytics, customer analytics, product analytics or related strategic roles (these backgrounds are interchangeable)
Experience conducting customer analytics, market research, or competitive analysis that informed product or business strategy
Ability to design and execute rigorous analyses, solving ambiguous, multi-faceted business problems
Strong programming skills in Python and SQL for data analysis and manipulation. You may use AI tools to accelerate coding, but should be capable of building technical proof-of-concepts or experimental tools independently
Demonstrated ability to work effectively with Product and/or Engineering teams, translating between analytical findings and strategic business needs
Excellent communication skills: able to build compelling narratives and explain strategic recommendations to diverse audiences
Self-directed with strong ownership mentality: you drive your work forward and know when to seek input

Nice To Haves

Ability to work hybrid from our Waltham, MA or Vancouver, WA office locations
Experience with B2B data products, business intelligence platforms, or data-as-a-product companies
Experience with customer analytics, product analytics, or usage data analysis
Background in competitive intelligence or market research
Knowledge of GTM workflows, sales intelligence tools, or B2B go-to-market strategies
Experience creating strategic frameworks or conducting impact assessments
Track record of leading or co-leading cross-functional strategic initiatives

Responsibilities

Build deep expertise in customer and competitive intelligence, establish analytical frameworks and insights cadences, and progressively take on strategic prioritization and forward-looking initiatives.
Analyze customer behavior patterns, feedback data, and usage metrics to identify improvement opportunities in coverage, accuracy, and depth.
Master ZoomInfo's competitive landscape: who our competitors are, what data they offer, how they're evolving, and where differentiation opportunities exist.
Develop strong relationships with Product, Engineering, Data Leadership, and fellow analysts to understand context and build institutional knowledge.
Build and maintain a customer feedback framework using internal tools (platform usage tracking, call recordings, etc.) to become the customer/competitive knowledge expert for technical stakeholders.
Develop standardized frameworks for evaluating competitive threats, such as data models backed by multiple sources that provide ongoing intelligence.
Deliver actionable insights that inform product roadmap decisions.
Document learnings, approaches, and analytical frameworks to share knowledge across the team.
Influence roadmap prioritization by translating customer pain points and competitive trends into concrete data improvement opportunities with informed recommendations.
Identify and lead opportunities for core data initiatives based on customer needs and competitive gaps (new data sources, expanded attributes, improved coverage, intelligence signals). Projects may range from week-long investigations to month-long strategic efforts.
Partner with Engineering and Product to assess feasibility and shape solutions.
Conduct impact analyses that quantify how improvements affect coverage, accuracy, and depth, helping bridge immediate needs with long-term data capabilities.