Senior Data Analyst (Retention & SaaS Analytics)

SpotOn • San Francisco, CA

4d • Hybrid

About The Position

SpotOn is seeking a Senior Data Analyst specializing in Retention & SaaS Analytics. This hybrid role, requiring 3-4 days per week in the San Francisco office, focuses on understanding merchant success through data. The analyst will identify key drivers of retention, churn, and software adoption, translating these insights into actionable strategies across various departments including Customer Experience, Sales, Finance, Product, and Engineering. The goal is to improve merchant experiences, influence company strategy through data, and ultimately contribute to stronger recurring revenue and better products based on customer insights.

Requirements

• 5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
• Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
• Experience with customer retention analyses.
• Experience building dashboards and reporting in Power BI or similar BI tools.
• Strong analytical and problem-solving skills with the ability to investigate complex business questions.
• Experience translating data into clear business recommendations.
• Comfortable working independently in a fast-paced, ambiguous environment.
• Excellent communication skills and a collaborative mindset.
• Work authorization in the U.S. is required.

Nice To Haves

• Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.
• Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses.

Responsibilities

• Identify the drivers behind merchant retention, churn, and software adoption.
• Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
• Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
• Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
• Measure the impact of retention initiatives so we invest in what works.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
• Company stock plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed