Senior Data Analyst

Catbird•Brooklyn, NY

9d•Hybrid

About The Position

Catbird is looking for a curious, collaborative Senior Data Analyst to join our team. This role will sit at the center of our business, serving as a shared analytical resource across Marketing, E-Commerce, Merchandising and Finance. You will turn raw data into clear insights that drive decisions on customer retention, revenue performance, and operational efficiency. You bring strong technical skills, clear communication, and a genuine interest in the business questions behind the numbers. This position is hybrid based in our Brooklyn Navy Yard Headquarters. ABOUT CATBIRD Catbird is a Brooklyn-based fine jewelry brand known for its commitment to quality craftsmanship, ethical sourcing, and sustainability. With a loyal customer base built over two decades, Catbird operates both a beloved retail presence and a thriving direct-to-consumer e-commerce business. We are a small, close-knit team that values curiosity, collaboration, and the belief that beautiful things should be made responsibly.

Requirements

5+ years of experience in data analytics, business intelligence, or a related field
Proficiency in SQL for data extraction and manipulation
Hands-on experience with Looker or a comparable BI platform (dashboard modeling, Looks, views, joins, data validation)
Familiarity with e-commerce and/or DTC business models
Experience with CRM platforms and marketing analytics tools
Strong communicator with the ability to present findings clearly to cross-functional audiences
Comfortable managing multiple workstreams and shifting priorities across business teams

Nice To Haves

A passion for the Catbird brand is a strong plus

Responsibilities

Extract and analyze CRM data, purchase behavior, customer service feedback, and survey insights
Build and maintain customer dashboards for ongoing and ad hoc analysis in Looker
Support lifecycle marketing with data-driven direction on segmentation, audience targeting, and campaign performance
Develop A/B testing frameworks for creative, messaging, send frequency, and timing
Define metrics and tracking to measure retention health, brand engagement, and customer lifetime value
Provide analytical support for Catbird's loyalty program and clienteling initiatives
Analyze site performance, conversion funnels, and digital revenue trends
Partner with the e-commerce and merchandising team on product performance, merchandising mix, and promotional impact
Build automated reporting in Looker to surface key metrics across the digital business
Create weekly and monthly performance summaries with clear, actionable takeaways
Translate complex analyses into plain-language recommendations for non-technical stakeholders
Establish and maintain shared KPI frameworks used across business teams