Senior Data Analyst, Product

Relay • Toronto, ON

49d • Hybrid

About The Position

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses.
We are looking for a Data Analyst who will play a pivotal role in bridging data insights with strategic business decisions as Relay enters an exciting new chapter of growth. As we’ve grown, we need support from you in bridging the gap between data insights and strategic product or business decisions, influencing the direction and success of Relay. You'll be instrumental in ensuring that our product & business teams are empowered with deep, actionable insights, enabling us to make informed, data-driven decisions that resonate with our customers' needs.
Please note that we are a hybrid environment and choose to collaborate in the office 3 days a week (Tues - Thurs).

Requirements

• 3-5 years of experience as a Data Analyst or Business Analyst.
• Expert-level SQL proficiency, encompassing advanced query writing, optimization and performance tuning, complex aggregations with window functions, as well as a deep understanding of data warehousing concepts, security best-practices, and analytical functions.
• Experience with business intelligence/data visualization tools (Metabase, Looker, Periscope, Mode, etc.).
• You have a passion for storytelling using data with an ability to synthesize complex information into simple, clear, and compelling actionable insights
• A successful history of manipulating, processing and extracting value from large datasets and a curiosity for exploratory data analysis.
• Able to execute independently with the input of cross-functional stakeholders
• You pride yourself on your ability to communicate clearly and proactively on top of your passion to work collaboratively across multiple teams.
• Adaptability to handle change and uncertainty at times; We are a startup after all!

Nice To Haves

• Experience with cloud computing (AWS, GCP or Azure) and familiarity with cloud data warehouse platforms (Bigquery, Snowflake, Redshift, etc.)
• Familiarity with dbt for data modelling, automation, or experimentation
• Experience with a data-oriented programming language ( Python, R, Julia)
• You’ve joined a company at its early stages and have seen it through scale

Responsibilities

• Collaborating with cross-functional teams by proactively proposing analytical solutions and data insights that drive improvement in key strategic pillars.
• Ensuring teams have the necessary data they need to function effectively by identifying and tracking core KPIs on top of building dashboards and reports.
• Performing in-depth analysis to drive fresh insights, and inform business recommendations by presenting trends to stakeholders.
• Monitoring and evaluating data quality to ensure the accuracy and consistency of data.
• Consistently delivering high-quality data models, easy-to-interpret visuals (such as charts, graphs and dashboards), and reports that demonstrate a strong understanding of business needs and objectives.
• Apply statistical methods to dissect and interpret data, aiding in the prediction and evaluation of new product features and market opportunities. This includes conducting A/B tests and measuring the impact of product changes on user behavior.
• Synthesize information from diverse sources. Integrate and analyze data from user feedback, surveys, operational metrics, and event logs to connect insights directly to business outcomes.
• Regularly reporting outcomes and insights to stakeholders across Relay, including the senior leadership team, providing a clear narrative of the impact on business objectives, thereby influencing future data-driven decision-making.

Benefits

• Competitive salary and meaningful equity: every team member gets a piece of the pie.
• Comprehensive health benefits: we offer full health benefits + an HSA/WSA starting from day 1 so you get the coverage you need.
• Considerable vacation/end-of-year holiday shutdown: we take time off to reset and recharge so we come back better for our customers.
• Hybrid work environment: we love collaborating and connecting in the office two times a week and offer catered lunches and a snack/beverage program for the days we’re in office. Don’t forget to bring in your furry friends!
• Personal and professional growth: support from leaders who care about your growth and success through regular feedback and coaching. Our goal is to make Relay a step-change career opportunity.
• Top-tier equipment: we’ll make sure you have everything you need to produce your best work.
• Team-first culture: we’re passionate about working collaboratively, bonding through team events, and most importantly having fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed