Senior Data Analyst, Financial & Workforce Planning

Manulife • Halifax, NS

1d • CA$113,000 - CA$163,000 • Hybrid

About The Position

We are seeking a highly motivated Senior Data Analyst, Financial & Workforce Planning to join our team to support our North American Retirement Operations portfolio. Ideally, you are proficient at applying business intelligence and data analysis skills to financial reporting and workforce management use cases. The role has significant exposure to Senior Leadership and opportunities to collaborate with business stakeholders and data professionals alike. Your day-to-day will involve workforce and capacity planning, budget analysis, and reporting by delivering actionable insights that connect operational performance, staffing trends, and business results. You will develop and maintain documentation for data, reporting, planning, and workflow improvement projects and collaborate with multi-functional teams to promote self-serve reporting, strengthen forecasting and planning processes, and provide actionable insights for our stakeholders. Additionally, you will implement automation and workflow improvements to advance data-driven programs we deliver as a team.

Requirements

• Minimum 5 years of progressive experience providing operations, reporting, planning, or analytical support in an analyst capacity.
• Proficiency in SQL, PowerBI, Power Automate, and Azure Databricks, with strong experience extracting, transforming, and analyzing data to support business decision-making.
• Excellent communication skills, both written and spoken, with the ability to translate technical, operational, and business insights for diverse audiences.
• Demonstrable ability to proactively ask questions, analyze trends, influence decisions, and deliver actionable recommendations rather than merely react.
• Experience supporting forecasting, workforce planning, capacity planning, budgeting, or variance analysis in an operations or analytical environment.
• Strong analytical skills with experience translating data into operational, staffing, and financial insights for decision-makers.
• Advanced Excel skills as our stakeholders still mainly use Excel for financial and all-purpose reporting.

Nice To Haves

• Experience working on Agile teams using Scrum and Kanban
• Experience with Call Centre analytics and operations
• Knowledge of Manulife & John Hancock Retirement products systems and operations.
• Understanding of the financial/retirement regulatory environment.

Responsibilities

• Deliver budget-related reporting and variance analysis, including trend insights and management commentary to support business planning and decision-making.
• Identify opportunities to improve cost efficiency, resource utilization, and operational effectiveness through analytics, reporting enhancements, and process automation.
• Support workforce and capacity planning by analyzing volumes, productivity trends, staffing requirements, and resource allocation needs across operations.
• Develop and maintain team documentation for data, reporting, planning, and workflow improvement initiatives.
• Partner with multi-functional teams to promote self-serve reporting, support planning and forecasting needs
• Implement automation and workflow improvement solutions via Power Platform and Power BI to support scalable reporting, workforce management analysis, and operational decision-making.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed