Senior Customs Specialist-Mandarin Required

CREATIVE INNOVATION INC•Ontario, CA

1d•$70,000 - $100,000•Onsite

About The Position

This role involves coordinating U.S. import customs clearance, from document preparation to cargo release. The specialist will work closely with customs brokers, freight forwarders, customers, and internal operations teams. Key responsibilities include reviewing shipment documents for accuracy, managing HTS classifications and declared values, resolving complex clearance issues, and staying updated on U.S. customs regulations and trade policies. The position also requires monitoring customs broker performance, maintaining organized records, and providing guidance to internal teams. The role is on-site and requires Mandarin Chinese proficiency.

Requirements

At least three years of hands-on experience in U.S. customs operations, import clearance, or customs brokerage.
Strong working knowledge of U.S. import procedures, HTS classification, customs valuation, country-of-origin requirements, and duty assessment.
Demonstrated ability to independently resolve complex clearance issues and coordinate effectively with customs brokers and other service providers.
Ability to review shipment documents carefully, identify discrepancies, and manage multiple shipments under time-sensitive conditions.
Proficiency in Mandarin Chinese and English, with the ability to communicate professionally and handle business documentation in both languages.
Strong communication, problem-solving, and follow-through skills, with a high level of accuracy and accountability.
Must have valid authorization to work in the United States.
Must be available to work on-site. Remote work is not available.

Nice To Haves

An active U.S. Customs Broker License.
Experience with a U.S. customs brokerage, international freight forwarder, or cross-border e-commerce logistics provider.
Experience handling ocean imports and shipments subject to additional government agency requirements.
Experience reviewing customs procedures, investigating clearance exceptions, or supporting compliance audits.

Responsibilities

Coordinate U.S. import customs clearance from document preparation through cargo release, working closely with customs brokers, freight forwarders, customers, and internal operations teams.
Review commercial invoices, packing lists, bills of lading, and other supporting documents for accuracy and consistency. Resolve missing or conflicting information before submission to the customs broker.
Review HTS classifications, declared values, country of origin, and applicable duties and tariffs. Work with customs brokers to resolve discrepancies and escalate complex compliance questions.
Independently manage complex clearance issues, including customs examinations, cargo holds, requests for additional information, and release delays. Track each issue through resolution and keep relevant parties informed.
Monitor changes in U.S. customs requirements, tariffs, and trade policies. Assess their operational impact and communicate relevant updates to customers and internal teams.
Review clearance requirements for new customers, product categories, and special shipments. Identify documentation needs and potential compliance concerns before shipment arrival.
Monitor customs broker service quality, review duty and clearance-related charges, investigate recurring issues, and maintain clear operating procedures.
Maintain organized customs records and issue logs, support internal compliance reviews, and provide day-to-day customs guidance to operations and customer service teams.