Senior Customer Training Consultant (United States)

Filigran

2d • Remote

About The Position

Filigran is seeking a Senior Customer Training Consultant to join their Customer Success team. This role involves delivering training to customers, contributing to the development of training programs, and bringing expertise to a team focused on preparing users to utilize Filigran tools. The consultant will work closely with the Director of Content Management and collaborate with Revenue and Product teams. The position is fully remote with travel required for onsite training delivery.

Requirements

• Proven expertise in Cyber Threat Intelligence (CTI) as a discipline — you understand threat actor tracking, intelligence collection and analysis, and dissemination workflows; platform experience is secondary to domain fluency
• Significant experience delivering technical training to practitioner-level audiences, with demonstrated experience in cybersecurity, threat intelligence, or adjacent domains
• Strong instructional design skills: you can turn complex platform capabilities into learner-ready content independently
• Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent)
• Exceptional communication and executive presence — comfortable in front of a CISO as much as a junior analyst
• Autonomous, structured, and collaborative — you raise the bar by working with the team, not above it
• Fluent in English; additional languages are a strong plus

Nice To Haves

• Hands-on experience with OpenCTI and/or OpenAEV (or comparable open-source threat intel platforms)
• Background in building training functions or service catalogs in a high-growth SaaS environment
• Familiarity with LMS platforms and certification program design

Responsibilities

• Own and deliver ILT sessions (onsite and virtual) across the full customer base — from onboarding engagements to advanced technical workshops for complex accounts
• Lead lab-based workshops using CloudShare or equivalent environments, ensuring hands-on, high-impact learning experiences
• Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements
• Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops
• Collaborate to shape the training delivery model — contributing to cadence, format, packaging, and scalability decisions alongside peer consultants and the Director of Content Management
• Build and maintain a library of advanced training content (agendas, slide decks, demo datasets, lab environments) for OpenCTI and OpenAEV
• Develop learning paths and certification programs tailored to different user profiles, maturity levels, and regional contexts
• Contribute to and uphold quality standards for training content and delivery across the team
• Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points
• Represent the training function in internal planning conversations and cross-functional initiatives
• Partner with CS leadership to ensure training programs align with customer outcomes and success milestones
• Bring senior-level perspective to content reviews — peer review of materials before publication
• Support and develop Content Managers and junior consultants on instructional design, delivery technique, and technical depth
• Document delivery processes, best practices, and tribal knowledge to build a scalable, transferable training function

Benefits

• Competitive pay + equity - everyone shares in our success
• Remote-first, flexible, and balanced - work that fits your life
• Your setup, your choice - pick the gear that works for you
• Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed