Senior Customer Technical Support Specialist, 2nd Shift - REMOTE

Danaher•New York, NY

7d•$33 - $40•Remote

About The Position

This position is responsible for providing technical support to customers through telephone and other forms of communication (i.e. email, video conference, etc.). The role entails providing advanced commercial knowledge and experience to internal and external customers. You will be asked to independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting. You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue. This position will work one weekend day and rotating holidays. This position reports to the Urinalysis Supervisor, is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida and will be fully REMOTE. Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Requirements

Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry.
3+ years of lab or field experience required.
Ability to clearly articulate and provide directions over the phone or via email.

Nice To Haves

Previous troubleshooting experience on electromechanical instrumentation
Previous experience in a medical technology call center, or experience in medical laboratory
Experience in a Customer Service environment

Responsibilities

Providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.).
Provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing Hematology/Urinalysis customer base in a 24/7 support environment.
Providing advanced commercial knowledge and experience to internal and external customers.
Independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting.
Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue.