Senior Customer Support Specialist

Abbott Laboratories • Princeton, NJ

17h • $61,300 - $122,700 • Onsite

About The Position

This is not a remote opportunity. Traveling up to 5%. Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist. Incumbent will be responsible for collecting and analyzing data systems, procedural activities and information flows and assessing the efficiency and costs of logistics processes.

Requirements

• Associates Degree
• Minimum 4 years work related experience

Nice To Haves

• Strong excel skills in additional to Power BI
• Experience with SAP, QAP, MS360 and or salesforce.
• Demonstrates success collaborating with cross-functional teams to improve customer satisfaction and operational efficiency.

Responsibilities

• Individual contributor that works under limited supervision.
• Requires capacity to understand specific needs or requirements to apply skills/knowledge.
• Responsible for maximizing the effectiveness of the organization’s supply chain.
• Research operational costs, industry and regulatory issues and maintain a current and comprehensive database on which to draw for solutions development.
• Use statistical modeling skills to develop, and cost justify logistics solutions to meet agreed customer needs.
• Manage inventories and tactical planning, taking into account customer's future needs.
• Manage /coordinate inter-company shipments and troubleshooting.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree