Senior Customer Support Mechanical Engineer (Hybrid - Aguadilla, PR)

RTX•Aguadilla, PR

10d•Hybrid

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. Collins Aerospace has an exciting opportunity for an experienced engineer to join us as a Senior Customer Support Mechanical Engineer and provide support to the Landing Systems Engineering organization. In this role, you will be expected to support MROs, OEMs, and field teams by providing technical assistance, ensuring timely issue resolution, and contributing to predictive reliability efforts. You’ll be part of a world-class aerospace team operating at the forefront of innovation and safety, where your expertise will directly contribute to the success of cutting-edge aircraft systems. This position will sit at our Aguadilla, PR location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered. This role is categorized as hybrid, with 3 days onsite and 2 days remote following the schedule assigned by the Manager.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Demonstrated professional experience communicating in English across all levels of an organization (verbal and written).
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Experience with engineering drawings, technical specifications, 3D Modeling, and GD&T.
Strong analytical and problem-solving experience with a proactive, data driven approach to optimization challenges.
High attention to detail with the ability to spot trends and anomalies in data.
Proficiency with Microsoft Office, including Word, PowerPoint, and Excel.
Experience in aerospace, defense, or related industry.
General knowledge of Project and Supply Chain Management.
Experience/knowledge in SAP, TEAMCENTER, PLM, Configuration Management
Experience writing standard job instructions and/or work procedures.
Experience with engineering change and manufacturing processes.

Responsibilities

Develop comprehensive product knowledge (both technical and business) to understand key features and contribute effectively to team objectives.
Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues.
Lead test failure analyses and drives cross functional investigations ensuring accurate root cause identification and implementation of robust corrective actions.
Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, PDAs, etc. in coordination with CSE and Technical Publication groups ensuring technical accuracy and compliance with program requirements.
Provide oversight of wheel and brake system performance by analyzing life, reuse, and consumption data to identify trends, support financial and recommended spare parts list (RSPL) inquiries, and deliver key reliability metrics.
Provide input to NPI teams to support reliability prediction analysis for new programs to guide design decisions and lifecycle cost planning.
Generate and communicate technical presentations and reviews to key program stakeholders and customers.
Measure and drive the success of initiatives and drive continuous improvements.
Track, mitigate, and resolve issues, risks, and blockers efficiently.
Keep management informed of progress to ensure alignment.
Provide mentorship and training to junior team members.
Support the team with any ad-hoc data related tasks.