Senior Customer Support Engineer - Austin, TX

Revvity•Austin, TX

2d•$73,000 - $93,500•Onsite

About The Position

Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be responsible for supporting Reproductive Health customers throughout the South Region of the U.S. This position will be working primarily in Austin, TX as part of a small on-site service delivery team. Travel throughout the region may be expected as needed to assist other team members and their customers.

Requirements

BS/BA degree in an engineering field or STEM and 5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation.
OR AS/AA degree in an engineering field or STEM or Military Training and 7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.
Valid Driver’s License
Experience in MS-Office products

Nice To Haves

Excellent organizational and communication skills
Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience.
Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.).
Ability to troubleshoot and diagnose complex technical issues.
Strong electro-mechanical skills.

Responsibilities

Install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service.
Act as primary Service liaison for customers, building a strong relationship and ensuring their satisfaction.
Achieve response time targets to contract customers.
Keep area Team Leader and Area Sales Manager informed of all issues.
Manage due dates for all Preventive Maintenance Service Orders, ensuring timely completion.
Manage and complete all Service Orders in a timely manner.
Order and maintain appropriate inventory to support the territory.
Provide non-contract customers billable estimates for servicing of instruments.
Accountability for assigned company assets including vehicle, tools, test equipment, laptop, and cell phone.
Complete expense reports for usage of company credit card.
Complete company assigned training in a timely manner.
Report potential quality issues via the corrective action process.