Senior Customer Support Consultant (Mensch)

Aptean•Kiel,

2d•Hybrid

About The Position

As a Senior Customer Support Consultant, you will be a central point of contact for our existing customers regarding TRASER DMS 365, our dealer management solution based on Microsoft Dynamics 365 Business Central. You will combine customer consulting, project work, and customer support: you will analyze requirements, develop suitable solutions together with customers, and help them to continuously develop their system. Your customers are primarily located in Germany, Austria, and Switzerland. Collaboration is mainly remote, supplemented by occasional on-site customer appointments.

Requirements

You have relevant experience in ERP or software consulting or in similar fields.
Experience with Microsoft Dynamics 365 Business Central is particularly valuable; knowledge of Dynamics NAV / Navision or other ERP systems is also welcome.
A good understanding of business management ERP processes, such as in service, warehouse, purchasing, sales, rental, or financial accounting.
Consulting competence, process understanding, and the ability to translate customer requirements into structured, implementable solutions.
Strong customer and service orientation, as well as technical affinity.
Very good German and good English skills complete your profile.

Responsibilities

You will advise our customers technically and functionally on TRASER DMS 365 and Microsoft Dynamics 365 Business Central.
You will analyze customer requests, solve complex issues, and advise on processes and optimal use of our solution.
You will conduct workshops and training sessions – remotely and, if necessary, on-site.
You will support the introduction of additional modules and functions: from requirements gathering, coordination, configuration, and testing to training and go-live.
You will work closely with product management and development, especially on customer requirements, product improvements, and clarification of technical issues.
You will provide long-term support to existing customers, assist them with extensions, releases, and upgrades, and proactively identify optimization potential.
As part of the support team, you will also work closely with colleagues in sales and project management to provide comprehensive customer support.
You will work confidently with modern tools such as Microsoft Dynamics 365 Business Central, TRASER DMS 365, Microsoft 365, Teams, App Central, Salesforce, Azure DevOps, and remote support tools.