Senior Customer Supply Chain Specialist

Lactalis LUSY•Londonderry, NH

6d•Onsite

About The Position

Lactalis US Yogurt, part of the Lactalis family of companies, is currently hiring a Senior Specialist, Customer Supply Chain based in Londonderry, NY. The Senior Specialist, Customer Supply Chain will be responsible for managing a set of key strategic and highly complex accounts, providing excellent customer service, and maintaining strong professional relationships with assigned customers, sales teams, and the internal supply chain team. This individual will serve as a go-to person for the Specialist team and will support and lead training, onboarding and development of the Specialists. The Specialist, Customer Supply Chain will report to the Senior Manager/Manager, Customer Supply Chain.

Requirements

Bachelor’s Degree in Supply Chain Management or Business preferred.
3– 5 years’ experience in Customer Service / General Supply Chain required
Experience ERP experience, SAP experience preferred.
Experience in customer-facing business roles within supply chain or sales environment preferred.
Consumer package goods experience preferred.
Must possess strong computer skills, with knowledge of Word and Excel.
Strong written and verbal communication skills.
Strong teamwork and planning skills.
Ability to prioritize and meet deadlines within specified time constraints.
Ability to adapt to a changing work environment.
Comfortable speaking and presenting to large groups.

Nice To Haves

SAP experience preferred.
Experience in customer-facing business roles within supply chain or sales environment preferred.
Consumer package goods experience preferred.

Responsibilities

Serves as the initial escalation point for team members, customers, and internal stakeholders.
Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence which includes terms of sale, lead time, and inventory availability.
Identify internal opportunities to improve service, efficiency, and reduce costs to customers.
Work with partners to implement initiatives that can be shared across customers, geographies, and business units.
Utilize Excel skills to understand and communicate key service metrics internally and externally and to drive customer analytics.
Own ordering, fulfillment and invoice process including all EDI or manual entries of order data, shipment data, and carrier delivery data
Proactively communicate with customers about delays, shortages, and order changes by tracking order fulfillment and shipment status.
Collaborate with other departments as necessary to process orders: secure appointments, clarify transportation requirements, and monitor fill rate.
Work closely with Warehouse and Transportation to address issues, daily.
Professionally and promptly resolve customer questions and delivery problems by thoroughly researching issues, identifying root causes, and offering solutions.
Demonstrate good business judgment by knowing how to prioritize critical tasks during busy demand patterns.
Complete related records, reports, and documentation required to support assigned customers.
Meet service level expectations as defined by the customer and dedicated customer team.
Leads key projects and initiatives, as assigned.
Other duties as assigned.