Senior Customer Success Manager

Perseus Group, Constellation Software

4d • $99,000 - $121,000 • Remote

About The Position

As a Senior Customer Success Manager at TUNE, you will work closely with our most strategic customers to ensure they are maximizing the value of the platform. You will act as a trusted advisor, helping clients optimize their partner marketing programs, drive product adoption, and identify opportunities for expansion and long-term growth. This role blends strategic account management, technical platform expertise, and consultative customer engagement, with a strong focus on retention, renewal, and customer success.

Requirements

• A passion for the online & mobile advertising industry
• Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts
• 5+ years of account management & customer focused experience, utilizing a consultative mindset
• Past sales or business development experience in the growth of existing clients
• Experience managing large and strategic brands
• Experience in affiliate marketing, partner marketing, or performance marketing
• Ability to prioritize and manage the needs of many accounts
• Exceptional interpersonal communication, presentation skills, and business acumen.
• Must feel comfortable engaging with executive leaders.
• Must have experience negotiating win-win contract conditions with clients.
• Outgoing, positive, and energetic personality. This role requires building a positive relationship with our clients to support their ongoing loyalty.
• Must have experience and feel comfortable being in some type of leadership role, fully owning projects and provide training and guidance to other employees.

Responsibilities

• Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts
• Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business
• Renewing annual contracts and upselling new products to our current clients
• Promoting new features and services by training and empowering clients to adopt those features
• Strategizing with clients for deeper utilization of, and success with, the TUNE platform
• Analyzing future potential, opportunities, and growth for your TUNE accounts.
• Serving as the Subject Matter Expert (SME) on a specific topic
• Assisting the Director of Customer Success with training and support of Customer Success Managers
• Owning and executing ad hoc projects and initiatives as needed

Benefits

• medical
• dental
• vision
• basic life insurance
• short/long term disability
• 401(k) participation (with company match)
• profit sharing bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior