Senior Customer Success Manager for USA (SaaS)

Minderest • Miami, FL

2d • Remote

About The Position

Minderest is an AI-powered Retail Pricing SaaS Suite helping enterprise retailers, brands, and marketplaces improve pricing execution through near real-time data, actionable insights, and automation. Built and owned in-house end to end, our technology supports global pricing and business teams at scale, with a suite designed to deliver measurable business impact. We are trusted by industry leaders across retail, consumer electronics, beauty, and e-commerce, with 400+ enterprise customers in over 40 countries. We are looking for a Senior Customer Success Manager with a passion for consultative selling and operational excellence. You will own a portfolio of strategic enterprise accounts across North America and LATAM and be accountable for their success, driving engagement, adoption, retention, and growth. You will act as a trusted advisor to pricing and e-commerce leaders, turning product value into measurable business outcomes. As our North America and LATAM business unit expands, this role has a clear path toward a management position.

Requirements

• 2-3 years of experience in a similar position, preferably in a SaaS company.
• English and Spanish High level / bilingual
• Comfortable with CRM and modern Customer tools (HubSpot preferred), plus Google Suite.
• Excellent verbal and written communication skills, including the ability to present, manage meetings or hold webinars.
• Detail-oriented with an obsession for efficiency.
• Strong analytical skills and ability to use data to inform decisions.
• Ability to engage in client relationships at all levels, including C-suite level.
• Outstanding ability to collaborate effectively across multiple departments within the company.
• Proactivity and ability to adapt to change in a complex and dynamic environment.
• Experience in implementing SaaS solutions with demonstrated enthusiasm for technology and technical aptitude.
• Negotiation and sales skills with a focus on results.
• Relevant SaaS experience and based US East Coast (Florida preferred).

Nice To Haves

• Background Checks and verification of professional references.
• Assignment-based case studies and role plays to assess Customer capabilities and strategic thinking.
• Engage with the VP of Customer Experience, Growth, Team Lead of CS , and People to discuss your fit and potential contributions.

Responsibilities

• Proactively manage strategic accounts to build and maintain strong long-term relationships.
• Understand unique customer needs and challenges to tailor solutions that deliver value.
• Guide clients in the successful implementation of our platform, ensuring quick adoption and full understanding of its functionalities.
• Provide ongoing training to customers to optimize their use of the platform, developing educational materials and resources to enhance the customer experience.
• Organize and conduct workshops and training sessions for executives and detect/arrange growth opportunities always aligned with their needs and objectives.
• Proactively identify upselling opportunities within the assigned customer base and implement growth actions that align with both our business objectives and the success of our customers. This includes exploring new opportunities, upselling and cross-selling at the enterprise level.
• Manage customer retention and account expansion, proactively managing churn risk situations, identifying potential problems and proposing solutions before they affect customer satisfaction.
• Prepare and present comprehensive reports on customer performance, identifying opportunities to inform decision-making and strategy development at the executive level, using data analytics and business intelligence tools.
• Champion operational excellence through continuous improvement of processes and practices.
• Ensure the highest levels of service delivery and customer satisfaction.
• Maintain up-to-date and accurate customer records in CRM systems and contribute to improved workflows.
• Collaborate with internal teams, such as sales, marketing, operations and product development, to ensure a holistic customer experience and align efforts to achieve customer success.

Benefits

• Base Salary Range : $70,000 - $80,000 individually negotiated based on your experience.
• Additional bonus for meeting the department's strategic objectives.
• Full-time permanent position
• Individual coverage Health Reimbursement.
• Paid vacation and a flexible work schedule.
• Annual budget for training to support your growth.
• Join a youthful, diverse, and global organisation committed to innovation and excellence.
• Minderest is a company committed to equal opportunities for everyone, where all individuals are welcome, valued, and respected. Our Equality and LGBTQ+ Plan reflects this commitment, ensuring a work environment where your professional development is a priority.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed