Senior Customer Success Manager

Spekit

13d•$120,000 - $127,000•Remote

About The Position

Spekit is hiring a Senior Customer Success Manager to own outcomes for a portfolio of mid-market and enterprise accounts. This high-impact role manages the post-implementation customer relationship from adoption through renewal, expansion, and advocacy. The Customer Success Manager serves as a strategic advisor and internal customer advocate, helping customers realize value from Spekit and identifying opportunities to strengthen retention and grow revenue. The role drives adoption of Spekit across customers’ revenue teams, develops relationships with champions and executive stakeholders, and leads strategic business reviews tied to customers’ revenue goals. It also represents customer feedback internally, supports customer advocacy, monitors account health and churn risk, manages escalations, collaborates with Sales on expansion, and maintains expertise in Spekit’s evolving platform. The position is fully remote within the United States or hybrid from Spekit’s Denver, Colorado office. Candidates must live and work in one of the listed states and be authorized to work in the U.S. without current or future sponsorship. Spekit describes itself as a revenue-focused Customer Success team and offers competitive salary, equity, full benefits, and generous paid time off.

Requirements

4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company.
Track record of owning net revenue retention, including ability to discuss renewal rates, expansion ARR, and churn prevented.
Proven ability to build relationships with VP- and C-suite-level stakeholders, particularly Revenue, Enablement, or RevOps leaders.
Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range.
Comfort working in a fast-moving startup where processes and playbooks are still being developed.
Strong analytical instincts and ability to use data to tell a story, identify risk, and make a case for action.
Exceptional communication and facilitation skills, including running meetings, writing clearly, and presenting confidently.
Experience with Salesforce, Vitally, Gainsight, or similar Customer Success tools.
Experience with AI tools such as Claude or ChatGPT.
Legally authorized to work in the United States without current or future need for visa sponsorship.
Must be located in and able to work from AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, or WI.

Nice To Haves

Familiarity with the sales enablement, revenue intelligence, or digital adoption space.

Responsibilities

Own post-implementation relationships for a portfolio of accounts, from adoption through renewal, expansion, and advocacy.
Drive adoption of Spekit across customers’ revenue teams, including deal rooms, AI Sidekick, and just-in-time enablement in daily workflows.
Build deep, multi-threaded relationships with champions and economic buyers, including VP- and C-level stakeholders in Revenue, Enablement, and Sales Operations.
Lead strategic business reviews connecting Spekit’s impact to customers’ revenue goals, rather than focusing only on product usage metrics.
Represent the voice of the customer within Spekit, partnering with Product, Engineering, Marketing, and Sales so feedback informs product development and go-to-market strategy.
Identify and develop customer advocates for case studies, speaking opportunities, and peer references.
Monitor account health using data, surface churn risk early, and develop mitigation plans.
Manage escalations with urgency, ownership, and transparency by documenting issues, driving cross-functional resolution, and keeping customers informed.
Collaborate with Sales to identify and close expansion opportunities within the portfolio.
Maintain deep product expertise, learn new platform capabilities, and help customers apply them to their use cases.