Senior Customer Success Manager

MoEngage • New York, NY

10d

About The Position

MoEngage is an insights-led customer engagement platform used by global consumer brands. The Senior Customer Success Manager onboards customers, supports adoption and growth, and serves as a point of contact for assigned accounts. The role provides CRM and mobile marketing automation expertise, advises customers on effective use of the MoEngage platform, and consults with leading internet companies on growth. It also requires awareness of information security concepts and best practices.

Requirements

• 5–7 years of relevant experience.
• Understanding of the mobile ecosystem and app marketing.
• SaaS and B2B experience is required.
• Ability to understand customer requirements and identify ways MoEngage can add value.
• Strong written and verbal communication skills.
• Empathy in client-facing work and collaboration with other teams.
• Awareness of information security concepts and best practices.

Nice To Haves

• Previous experience in a customer success or support engineer role at a SaaS company.

Responsibilities

• Onboard customers, including providing integration support, and drive adoption of MoEngage products.
• Serve as the point of contact for accounts and be responsible for customer growth.
• Build relationships with senior stakeholders and manage account planning.
• Provide customers with relevant CRM and mobile marketing automation expertise.
• Advise clients on effective ways to use the MoEngage platform.
• Act as a product evangelist and consult top internet companies on growth.
• Take ownership of customer relationships after the sale and grow the customer.
• Champion the product and serve as an evangelist.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed