Senior Customer Success Manager

Vantage•New York, NY

3d•$140,000 - $160,000•Remote

About The Position

Vantage is seeking to onboard another member to its customer success team. The Customer Success team works with customers after they have subscribed to Vantage. The role serves as the customer's main point of contact after introduction by a sales team member. Responsibilities include leading customers through onboarding, conducting training sessions, soliciting ongoing product feedback, presenting business reviews, and acting as the voice of the customer in internal company meetings. This role is technical and product-oriented, requiring the individual to be a subject matter expert from a customer perspective. Customer Success Managers work with customers ranging from growth-stage startups to enterprises. The ideal candidate enjoys infrastructure and helping companies save money by understanding their infrastructure.

Requirements

5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS.
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.
Previous experience with FinOps Cloud Cost Management solutions.
You have a bias for action and believe in continuous development, ambiguity is in your comfort zone.
Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts.
Strong emotional intelligence and the ability to empathize with customers.
A kind person.

Nice To Haves

Monitoring and observability expertise.
One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer.
One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader.
Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.).
Relevant Data Visualization / financial product experience.

Responsibilities

Own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.
Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution.
Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption.
Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model.