Senior Customer Success Manager

Loop • Chicago, IL

19d • $130,000 - $165,000 • Onsite

About The Position

As a Senior Customer Success Manager at Loop, you will own a portfolio of the company’s most strategic global customers, with responsibility for retention, expansion, and long-term partnership value. This is a highly autonomous role in which you will advise executive stakeholders, lead complex cross-functional engagements, and help customers realize measurable return on investment across their supply chains. The position is in person and based in Chicago, New York City, or San Francisco, with an expectation of working in the office four or more days per week.

Requirements

• At least 6 years of relevant experience in Customer Success, Account Management, or a similar role.
• Proven track record of owning renewals and driving expansion, with clear examples required.
• Experience managing enterprise and/or global accounts with complex stakeholders.
• Strong executive presence and ability to influence senior leaders.
• Ability to prioritize, solve problems, and drive outcomes independently.
• Analytical and data-driven approach, with the ability to translate insights into business value.
• Excellent communication skills, including clear, concise, executive-ready communication.
• Bias for action and comfort operating in ambiguity.

Nice To Haves

• Experience in logistics or supply chain, B2B SaaS, or payments.

Responsibilities

• Own a portfolio of enterprise and global accounts, managing complex organizations and stakeholder groups.
• Drive renewals and account expansion, including identifying, building, and closing upsell opportunities in partnership with Sales.
• Build relationships with senior stakeholders from Director through C-suite and act as a strategic advisor.
• Lead Executive Business Reviews focused on ROI, insights, and clear recommendations.
• Translate data into actionable insights that drive cost savings and operational improvements.
• Partner with Product, Engineering, Operations, and Sales to deliver customer outcomes.
• Advocate for customers and influence product direction based on enterprise needs.
• Proactively identify account risks, gaps, and opportunities, and drive action.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) match
• Paid time off
• Paid holidays
• Parental leave
• May be eligible for an annual performance bonus, growth incentive pay (commission), and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed