Sr. Customer Success Manager
About The Position
Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate. Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future. At Salesloft, our Senior Customer Success Managers own the relationship that determines whether a customer renews, expands, and becomes an advocate — or quietly churns. You are the person accountable for making sure customers realize measurable value from our Predictive Revenue System, translating platform capability into revenue outcomes their leadership can see. This is not a reactive support role. You will manage a book of business proactively — using product usage data, AI-surfaced health signals, and your own commercial judgment to intervene before problems become risks and to spot expansion opportunities before the customer asks. You will be the voice of the customer inside Salesloft and the trusted advisor the customer relies on outside it.
Requirements
- Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes.
- Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets.
- Comfort working with product usage data and customer health signals to prioritize action and drive decisions.
- Strong executive presence — the ability to run business reviews and build trusted relationships with senior customer stakeholders.
- Excellent communication skills, both written and verbal, with the ability to translate platform capability into business outcomes a customer's leadership will value.
- Experience with a sales engagement, revenue intelligence, or revenue operations platform — Salesloft, Clari, Gong, Outreach, or adjacent tools.
- Familiarity using AI-driven customer health scoring, engagement analytics, or predictive churn signals to manage a book of business.
- Experience partnering closely with Account Management on expansion in a shared-account model.
Nice To Haves
- We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.
- If you’re excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply.
Responsibilities
- Own retention, adoption, and net revenue expansion across a defined book of business, translating each customer's goals into a clear plan for realizing value from the platform.
- Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize proactively — acting first on the accounts and moments that matter most.
- Lead strategic business reviews with customer stakeholders and executives, connecting platform usage to measurable revenue outcomes and ROI.
- Partner with Account Management to identify and drive expansion opportunities grounded in demonstrated value.
- Advocate for customers cross-functionally — bringing structured product feedback to Product and Engineering and coordinating internal resources to resolve challenges.
- Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that keeps customers progressing toward their goals.
Benefits
- For more information about our company's comprehensive benefits please visit: https://salesloftbenefits.com/
- We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
