Senior Customer Success Manager
About The Position
Vantage is a remote-first company that provides a financial control plane for infrastructure cost management. Its platform helps engineering, finance, and FinOps teams allocate, govern, and forecast costs across cloud, SaaS, and AI infrastructure. The Senior Customer Success Manager joins a growing customer success team and serves as the primary customer contact after the sales handoff. The role is technical and product-oriented, supporting customers from growth-stage startups through enterprises and serving as a customer-facing subject matter expert. The role owns the post-sale customer lifecycle, including onboarding, adoption, value reviews, and renewals. The manager helps customers maximize the value of Vantage, gathers and advocates for customer feedback internally, and builds relationships across customer stakeholder groups. Vantage is currently set up to employ only in the United States.
Requirements
- At least 5 years of customer-centric industry experience as a Customer Success Manager or Technical Account Manager in B2B technology or SaaS.
- Strong communication skills and exceptional attention to detail, with the ability to tailor communication to audiences such as CTOs, VPs of Engineering or Infrastructure, and DevOps professionals.
- Previous experience with FinOps cloud cost management solutions.
- Bias for action and commitment to continuous development; comfort working in ambiguity.
- Ability to efficiently manage a broad portfolio of accounts, from SMB to large enterprise.
- Strong emotional intelligence and ability to empathize with customers.
- Kindness.
Nice To Haves
- Monitoring and observability expertise.
- One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, or FinOps Certified Engineer.
- One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), or Google Cloud Digital Leader.
- Experience building and deploying to cloud infrastructure such as AWS, Azure, or GCP.
- Relevant data visualization or financial product experience.
Responsibilities
- Own and lead the complete post-sale customer engagement lifecycle, including onboarding, adoption, value reviews, and renewal playbooks.
- Serve as a trusted advisor and help customers maximize the benefit of the Vantage solution.
- Act as the voice of the customer within Vantage, advocating for timely resolution of support issues, feature requests, and barriers to broader adoption.
- Engage stakeholders at all levels of customer organizations using a comprehensive, multi-threaded engagement model.
- Conduct customer training sessions, solicit ongoing product feedback, and present business reviews.
- Serve as the main point of contact for customers after introduction by a sales team member.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
