Senior Customer Success Manager, Enterprise

Elliptic•New York, NY

3d•Hybrid

About The Position

Elliptic is hiring a Senior Customer Success Manager to own its most strategic enterprise customers across the Americas. The role is an individual contributor position, with influence driven by account leadership rather than formal authority. Customers’ compliance, risk, and intelligence programs involve multiple teams and executives on both sides. Within six months, the successful candidate is expected to have an account plan and a clear view of renewal risk for every key customer, established trusted executive relationships, and guided at least one complex, multi-team use case to a successful outcome.

Requirements

Track record in Customer Success, Account Management, or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations, and multiple stakeholders.
Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on.
Ability to run executive business reviews and communicate a clear value story to C-suite audiences.
Ability to align Support, Solutions, Product, and Engineering around one plan without formal authority.
Fluency with AI tools in daily work, using them to work faster and think better while recognizing when not to trust them.

Nice To Haves

AML experience in crypto or financial services.
Familiarity with blockchain and digital assets.
Experience working with US banks or exchanges on compliance or financial crime programs.

Responsibilities

Own health, retention, and expansion across the AMER enterprise portfolio, maintaining an account plan and stakeholder map for every key customer.
Lead renewal cycles end to end, from forecasting risk to negotiating terms.
Run executive business reviews that demonstrate ROI and build senior-level trust in Elliptic.
Coordinate complex, multi-team use cases across Elliptic and keep internal leaders informed early about risks and opportunities.