Senior Customer Success Manager
About The Position
At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead. This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth. We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.
Requirements
- 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
- Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations
- Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
- Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
- Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
- Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
- Startup-ready - fast, flexible, and energized by change
Responsibilities
- Drive Retention and Expansion Across Strategic Accounts
- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations
- Build the Foundations of Customer Success at Fyxer
- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
- Define and refine KPIs and dashboards that help us track what matters most for our customers
- Be a Strategic Partner to Product, Sales, and Leadership
- Translate customer insights into product feedback and roadmap influence
- Collaborate closely with Sales on account planning and pre-to-post handoffs
- Bring a commercial lens to everything - always thinking about how success drives revenue
Benefits
- equity
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
