Senior Customer Success Manager - Moveworks
About The Position
The Senior Customer Success Manager will partner with initial customers to drive product value and develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value. This role involves partnering cross-functionally to translate business needs and product requirements into new solutions for customers, evolving and iterating on the customer onboarding strategy, and working with internal teams and customers to drive adoption, engagement, and growth. The Senior Customer Success Manager will help customers identify, quantify, and work toward transformational goals, adapt quickly to product changes and limitations, and communicate these strategically to stakeholders. This role also acts as the voice of the customer, gathering feedback and helping to shape the product roadmap.
Requirements
- 5+ years of account management, implementation, or sales experience in software/SaaS
- Experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
- Experience supporting deployments with large enterprise customers
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- Experience building strong internal and external relationships, including with senior-level executives throughout companies
- Diplomatic, tactful, and poised under pressure
- Voracious appetite to learn and grow
- Completed a Bachelor’s degree
- Willing to travel 10-25% of the time
Responsibilities
- Partner with our initial customers to drive product value
- Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- Partner cross-functionally to translate business needs and product requirements into new solutions for customers
- Evolve and iterate on our customer onboarding strategy
- Work with internal teams and customers to drive adoption, engagement and growth
- Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- Act as the voice of the customer, gathering customer feedback and helping share the product roadmap
Benefits
- Health plans
- Flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
