Senior Customer Success Manager, Media Partnerships

LiveRamp • New York, NY

12h • Hybrid

About The Position

LiveRamp is seeking a Senior Customer Success Manager for Media Partnerships to serve as a senior strategic advisor and primary success contact for major media customers, including TV, audio, streaming, social, and DSP partners. The role calls for deep knowledge of the Media and AdTech industries, including ad sales and brand marketing use cases, and the ability to guide customers through a complex, rapidly changing ecosystem. The successful candidate will advise senior decision makers on strategy and roadmaps, develop tailored solutions for media partners, and build durable relationships that deliver results for customers and LiveRamp.

The role owns a portfolio of strategic accounts and their success plans, adoption, satisfaction, renewals, and growth. It also serves as an internal client advocate and escalation point, shares customer insights with internal teams, and works cross-functionally to deliver client-specific solutions. This is a hybrid role requiring two days per week in the office in San Francisco, New York City, or Seattle.

Requirements

• 5–7 years of enterprise B2B SaaS customer success management or account management experience, with emphasis on media buying and selling, data analytics and measurement, cloud, collaboration, and identity.
• Knowledge of the media industry, especially ad sales, ad operations, media planning, buying, selling, and measurement.
• Knowledge of media-company marketing strategies, including content and tune-in marketing, streaming services marketing, and social media marketing.
• Strong understanding of DSPs, SSPs, and the programmatic advertising ecosystem.
• Experience with complex renewal negotiations.
• Strong analytical and problem-solving skills, including the ability to interpret data and provide actionable insights.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to change.
• Customer-focused approach and passion for delivering exceptional client experiences.
• Experience growing mutually beneficial partnerships and balancing fixed pricing costs with total revenue potential.
• Experience drafting QBRs and executive summaries and managing renewals, upsells, and cross-sells.
• Demonstrated ability to build trust and influence with C-level and senior executive stakeholders, internally and externally.

Nice To Haves

• Familiarity with LiveRamp and its role in the ecosystem, from either the brand-client or publisher side.

Responsibilities

• Build and maintain strong, long-lasting customer relationships, including with C-level contacts.
• Develop, implement, monitor, and optimize customer-specific strategic success plans with clear objectives and key performance indicators.
• Drive adoption and utilization of LiveRamp solutions to maximize customer value.
• Identify and proactively address issues or challenges to ensure customer satisfaction.
• Manage customer renewals, reduce churn and contraction, and identify opportunities to optimize revenue potential within agreements.
• Identify opportunities to upsell and cross-sell LiveRamp products and services.
• Educate customers on best practices, industry trends, and LiveRamp platform features and capabilities.
• Act as an internal advocate and escalation point for clients, sharing customer feedback, needs, and insights with internal teams.
• Own the strategic direction of a book of business and partner with sales, product, and account leadership on renewal, expansion, and account growth strategy.
• Stay current on media ad sales trends, best practices, and emerging technologies across identity, cloud, ad operations, media planning, buying, selling, measurement, programmatic, and TV/CTV.
• Advise customers on using LiveRamp solutions to achieve brand marketing and media ad sales objectives.
• Collaborate with technical resources to optimize and scale publisher platforms and integrations, reducing friction and increasing efficiency.
• Build relationships with customer stakeholders in product, marketing, advertising, and data analytics to understand their objectives and challenges.
• Coordinate with LiveRamp sales, product, engineering, and support teams to implement and execute client-specific solutions.

Benefits

• Flexible paid time off.
• Paid holidays.
• Options for working from home.
• Paid parental leave.
• Medical, dental, vision, life, and disability benefits.
• Employee assistance program.
• Voluntary benefits and perks programs supporting healthy lifestyles and career growth.
• 401(k) matching: 1:1 match up to 6% of salary.
• In-person and virtual events, including game nights, happy hours, camping trips, and sports leagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed