Senior Customer Success Manager
About The Position
The Senior Customer Success Manager directly influences customer retention, growth, and long-term success by driving adoption, value realization, risk mitigation, and strategic account expansion. The role owns a portfolio of strategic enterprise accounts and works closely with Sales, Product Management, Professional Services, Support, Executive Sponsors, and Engineering to help customers achieve desired business outcomes throughout the customer lifecycle. This is a highly visible role with the opportunity to influence customer strategy, revenue growth, customer advocacy, and product adoption. The position is remote in North America, with PT/MT time zones preferred.
Requirements
- 5+ years of experience in technology, consulting, or enterprise account management roles within a software or technology company.
- Proven track record of driving revenue growth and customer retention in a SaaS, software, or technology environment.
- Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
- Strong business acumen, including the ability to understand customer strategies, identify opportunities, manage risk, and connect solutions to measurable business outcomes.
- Exceptional communication, presentation, stakeholder management, and strategic thinking skills.
- Strong analytical skills and the ability to communicate insights and recommendations to technical and executive audiences.
- Ability to navigate complex enterprise environments with multiple stakeholders, business priorities, operational processes, and technical requirements.
- Proven ability to translate complex customer use cases and business challenges into actionable success strategies that deliver measurable value.
Nice To Haves
- Bachelor’s degree in a technology- or business-related field (preferred).
- Ability to leverage AI and modern productivity tools to streamline research, uncover insights, and work more effectively.
Responsibilities
- Own a portfolio of strategic enterprise customers and drive business outcomes and long-term value realization.
- Develop and execute Customer Success Plans aligned with customer objectives, measurable business outcomes, adoption strategies, and success metrics.
- Lead executive business reviews to demonstrate value, track progress, highlight risks, and identify growth opportunities.
- Drive adoption and utilization of Revenera solutions to strengthen retention, improve customer outcomes, and accelerate expansion opportunities.
- Identify and advance growth opportunities by aligning Revenera capabilities with customers’ evolving business priorities and objectives.
- Implement proactive risk mitigation strategies to improve customer health, reduce churn risk, and protect recurring revenue.
- Build customer advocacy by increasing customer satisfaction, referenceability, and executive sponsorship.
- Partner with Sales, Renewals, Professional Services, Product Management, Support, and Engineering to ensure seamless customer lifecycle execution.
- Influence account strategies through data-driven customer insights and alignment of resources with customer priorities.
- Translate complex customer use cases, technical requirements, and software monetization challenges into clear business value for executive stakeholders.
- Act as the voice of the customer to influence product direction, customer programs, and continuous improvement initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
