Senior Customer Success Manager

AlphaSense•New York, NY

13h

About The Position

As a Senior Customer Success Manager (Sr. CSM) at AlphaSense, you will be the strategic lead for our most complex and high-value accounts within the Financial Services sector. You are responsible for navigating multi-million dollar global organizations and driving long-term ROI through technical group/individual training while ensuring company-wide adoption across multiple business units. You will manage a concentrated portfolio of strategic accounts, remaining at the forefront of product and Financial Services expertise, while scaling your impact across the organization through account strategy, leadership and innovation.

Requirements

3 - 5+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio.
Recognized as an "FS Expert" with domain knowledge of investment banks, hedge funds, asset management, and other financial institutions.
Possess the technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption.
Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers.
A natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation.

Responsibilities

Navigate and influence multiple business units and key power users across the world largest and most complex global organizations.
Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
Synthesize complex usage into actionable insights.
Design multi-quarter adoption roadmaps in tandem with your Account Management peers that align AlphaSense capabilities with business objectives.
Guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
Command virtual and in-person rooms with executive presence, and leverage powerful, strategic follow-ups as a tool to drive adoption and link AlphaSense to specific Senior Leader business objectives.
Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns," tailoring presentations to diverse user groups and core personas using our WWH (Why, What, How) framework.
Engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs and process innovation to improve team efficiency.