Senior Customer Success Manager
About The Position
The Senior Customer Success Manager for our Shop-Ware product is responsible for managing and growing a portfolio of post-onboarding automotive repair shops. Vehlo aims to be the industry’s favorite provider of repair shop technology, igniting vehicle service success with software and financial solutions. Our products power the entire service lane experience, streamlining communication, workflow automation, touchless payments, valet pickup, and more, to simplify the customer journey and make shops more profitable. With over 30,000 customers, Vehlo processes more than 60 million annual repair orders and over $12 billion in payments volume annually. Being a 'Veep' at Vehlo offers opportunities for impact, growth, recognition, and rewards, with every employee contributing to customer or internal success.
Requirements
- 3–5+ years of experience in Account Management, Customer Success, Retention, or SaaS relationship management.
- Proven success managing customer retention, reducing churn, and protecting recurring revenue in a SaaS environment.
- Experience supporting high-value customer relationships and navigating complex account structures.
- Strong consultative communication skills with the ability to influence stakeholders and lead strategic customer conversations.
- Ability to identify customer risk, develop retention strategies, and drive measurable account outcomes.
Nice To Haves
- Familiarity with automotive repair shop operations, MSO workflows, or shop management software strongly preferred.
Responsibilities
- Proactive retention management—identifying churn risks, Strengthening customer health by reinforcing product value.
- Executing strategies that improve long-term customer outcomes Revenue retention.
- Protecting recurring revenue across their book of business while driving expansion opportunities through consultative account management.
- Supporting a portfolio of high-value customers, including multi-shop operators (MSOs) with 2–10 locations, requiring a higher level of strategic partnership.
- Managing more complex customer relationships that require strategic oversight across multiple stakeholders, locations, and operational workflows.
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
