Senior Customer Success Manager

Specright

18d • Remote

About The Position

Specright is seeking a Senior Customer Success Manager to drive adoption and customer success across a defined group of strategic customers. The role partners with customer executives to understand business objectives, communicate the value of Specright, and encourage product adoption and expansion. As a trusted advisor and coach, the Senior Customer Success Manager determines how Specright’s product can support customers’ strategic business goals.

Specright is a 100% remote company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. The organization emphasizes collaboration, sharing ideas and information, and innovation within an open, relatively flat structure. Specright is an equal opportunity employer committed to diversity and inclusion.

Requirements

• Ability to consult with and negotiate with C-level executives, supported by a strong understanding of their business objectives.
• Ability to articulate value and encourage adoption and expansion.
• Ability to navigate complex customer organizations effectively.
• Experience delivering effective executive-level presentations.
• Proven experience managing large, complex SaaS project implementations.
• Excellent presentation, written, and oral communication skills.

Nice To Haves

• Five or more years of relevant work experience.
• Experience in SaaS account management or strategy consulting.

Responsibilities

• Develop trusted-advisor relationships with customer executive sponsors and align activities with customers’ business cases and strategies so they can realize the full potential of their Specright solutions.
• Establish and oversee customer adoption, training, and development of best practices to drive incremental value and return on investment.
• Facilitate a community of Specright customers by routinely sharing best practices and lessons learned.
• Identify and grow opportunities, collaborating with sales teams to support growth, customer retention, and renewals.
• Understand and assess customer requirements, service adoption, and corporate structure as they relate to Specright rollout and adoption.
• Drive ongoing feature enablement.
• Disseminate application and industry-vertical best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed