Senior Customer Success Manager.
About The Position
As a Senior Customer Success Manager at Ripple, you will be instrumental in ensuring our enterprise treasury and finance customers successfully adopt and derive ongoing satisfaction from Ripple's treasury solutions. Your primary focus will be on helping these customers achieve their desired outcomes, such as streamlining cash management, optimizing liquidity, and improving payment workflows. By ensuring customer success, you will contribute to increased retention, solution expansion, and advocacy for Ripple. You will be part of the Global Customer Success Team, addressing complex business challenges for enterprise treasury teams through strategic planning and proactive engagement. Your role involves aligning and demonstrating the value of Ripple Treasury solutions with customer financial objectives to deliver measurable business outcomes, managing the entire customer lifecycle from adoption and growth to health and retention, in close collaboration with your Account Manager. You will act as a trusted advisor, proactively engaging with senior finance and treasury stakeholders to identify opportunities for additional value, ultimately cultivating these accounts into champions for Ripple Treasury.
Requirements
- 7+ years of customer success, account management, or enterprise software sales experience, ideally within treasury management, financial technology (fintech), banking, or enterprise SaaS.
- Deep understanding of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows; direct experience in treasury or finance roles is a strong plus.
- Ability to interact with enterprise customer teams at various levels — from treasury analysts and finance managers through CFOs and C-suite stakeholders — while navigating complex organizational dynamics and sensitive conversations.
- Strong executive presentation and communication skills, verbal and written.
- Proven project management skills with a track record of acting as a trusted advisor to drive measurable business value in enterprise financial environments.
- Highly data-driven with a disciplined approach to tracking engagement, health metrics, and customer outcomes across your portfolio.
- Intellectually curious with a passion for creative problem solving in complex financial contexts.
- Experience with digital assets, blockchain-based payments, or emerging fintech infrastructure is a plus but not required.
- Flexible approach, able to operate effectively with ambiguity and change in a fast-moving environment.
- Bachelor’s degree in Finance, Business, or a related field; MBA or equivalent experience a plus.
- Flexibility for occasional travel to customer sites and industry events.
Nice To Haves
- Direct experience in treasury or finance roles is a strong plus.
- MBA or equivalent experience a plus.
- Experience with digital assets, blockchain-based payments, or emerging fintech infrastructure is a plus but not required.
Responsibilities
- Develop trusted advisor relationships with key customer stakeholders, including CFOs, Treasurers, and finance executives, to drive product adoption and ensure customers are leveraging Ripple Treasury solutions to achieve full business value.
- Be accountable for enabling enterprise treasury customers to achieve their desired outcomes, guiding them through critical milestones in their journey — from onboarding through long-term strategic use.
- Co-create Value Achievement & Success Plans with your customers to develop a deep understanding of their treasury operations, primary business outcomes, and tangible success metrics (e.g., cost reduction, liquidity optimization, payment efficiency).
- Develop, automate, and scale customer lifecycle engagements including kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and user engagement programs.
- Address customer inquiries, manage obstacles, and proactively identify ways to drive additional value across the treasury and finance organization.
- Establish regular touchpoints with treasury and finance teams to ensure customers are informed, remain engaged, and provide strategic feedback on product direction.
- Act as an internal advocate for customers, partnering with cross-functional teams to facilitate successful implementation, adoption, expansion, and renewals.
- Collaborate with Product, Engineering, Sales, and Support teams to relay customer feedback from enterprise treasury environments and ensure requests are resolved in a timely manner.
Benefits
- Professional development budget to support other modes of learning.
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies.
- Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
