Senior Customer Success Manager
About The Position
Forge Strategic Partnerships as our next Senior Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? Trimble is seeking a Senior Customer Success Manager to lead a strategic portfolio of enterprise and mid-market clients, acting as their trusted advisor and platform architect. In this high-impact role, you will bridge the gap between our cutting-edge technology and our customers' long-term visions, ensuring every client achieves best-in-class adoption, maximum ROI, and sustainable growth. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: As a Senior CSM, you are the primary steward of our most significant client relationships, holding full accountability for the health and expansion of an enterprise book of business. You will have the unique opportunity to lead Quarterly Business Reviews (QBRs) for industry giants, translating the "voice of the customer" into tangible product innovations while orchestrating complex resolutions across global Trimble teams to ensure 100% client advocacy.
Requirements
- Minimum of 4 years in a mission-critical, client-facing SaaS role (Customer Success or Account Management).
- Proven experience managing complex, multi-divisional enterprise organizations and collaborating across cross-functional teams.
- Superior consulting and presentation skills with the ability to solve complicated problems under a high sense of urgency.
- Ability to establish immediate credibility with stakeholders to motivate others and instill accountability for results.
Nice To Haves
- Solid knowledge of client segments within the Construction and Maintenance Asset Lifecycle.
- Hands-on experience with Gainsight, Salesforce CRM, or Esri GIS platforms.
- Educational background in Civil Engineering, GIS, Construction Management, or Transportation Engineering.
Responsibilities
- Establish yourself as a strategic advisor for high-value clients, defining critical KPIs and executing success plans to realize their overall business vision.
- Drive platform adoption leadership by serving as a Subject Matter Expert, analyzing metrics to accelerate advanced product usage and regular upgrades.
- Champion account stewardship by proactively identifying and mitigating risks to ensure high revenue retention and successful renewals.
- Represent the voice of the customer internally, collaborating with Product and Marketing teams to transform client needs into new service opportunities.
- Promote thought leadership by participating in high-profile networking events, industry conferences, and regional roadshows.
Benefits
- Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
- Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
