Senior Customer Success Manager
About The Position
BVNK is a stablecoin-powered financial stack for enterprises and is now part of Mastercard. The company enables businesses to build financial products, access new markets, and move money across more than 130 countries, supported by over 40 licenses for fiat and digital assets. Its platform allows enterprises to send, receive, convert, and settle stablecoins and fiat through a single integration. BVNK’s mission is to accelerate global money movement, combining Mastercard’s payment reach and networks with BVNK’s stablecoin infrastructure. The Customer Success Team connects customers with BVNK and helps them maximize product value and grow their businesses. Customer Success Managers collaborate closely with Account Managers and Sales throughout the customer lifecycle, driving adoption and growth while minimizing churn. This role supports customers in the payments, banking, crypto, or FX sectors.
Requirements
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
- Experience supporting banking, crypto, and/or payments customers.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Analytical mindset and ability to derive insights from data.
- Familiarity with CRM software and tools.
Nice To Haves
- Knowledge of payments.
Responsibilities
- Manage a portfolio of banking, crypto, payments, or FX accounts, developing relationships, managing stakeholders, and identifying advocates.
- Coordinate onboarding, implementation, and go-live for new customers in collaboration with New Business Sales.
- Identify and track adoption and growth opportunities within existing clients.
- Organize monthly or quarterly customer reviews to minimize friction and churn risk.
- Work with Account Managers to identify upsell and renewal opportunities.
- Represent customers internally with product, marketing, and other teams, ensuring customer needs remain central.
- Work with the marketing department to ensure client communication is timely and targeted.
- Anticipate customer requirements and challenges, and work toward solutions using data-driven insights and strategic knowledge.
- Identify success patterns and best practices across the portfolio to improve processes and prioritize activities.
Benefits
- Fair and competitive salary at every stage of growth.
- Flexible working hours, with hybrid working at its heart.
- Flexible approach to holiday.
- Opportunities to travel to offices around the world to collaborate with colleagues.
- Open and creative environment with opportunities to help define BVNK’s future, culture, and opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
